Sue Russell
Summary
Executive Assistant with extensive experience at the Texas Department of Motor Vehicles, excelling in executive support and office management. Proven ability to enhance workflow efficiency and deliver exceptional customer service. Skilled in travel arrangements and proficient in Microsoft Office, ensuring seamless operations and effective communication across teams.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Texas Department of Motor Vehicles - Human Resources Division
01.2024 - Current
- Assisted in scheduling meetings and managing calendars for the HR Director, HR Training staff, and the Ombudsman.
- Coordinated all travel arrangements, including travel approval.
- Prepared and organized documents for meetings and presentations.
- Maintained filing systems for confidential information and employee records.
- Supported the onboarding process by preparing materials for new hires.
- Responded to inquiries and provided information to all employees efficiently and with good customer service skills.
- Managed office supplies inventory, HR and Training's inventory, HR and Training contracts, and requisitions for purchase orders.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for HR Director, Ombudsman, HR staff, and HR Training staff.
- Answered high volume of phone calls and email inquiries.
- Aided in the recruitment process by screening applications.
- Updated spreadsheets and databases to track employee forms.
- Developed strong relationships with other executive assistants, administrative assistants, and division employees.
Administrative Assistant
Texas Department of Motor Vehicles - Office of Administrative Hearings
01.2020 - 12.2023
- Coordinated travel arrangements for the Director and two Administrative Hearing Examiners.
- Maintained organized filing systems and electronic records.
- Mailed out all Administrative Hearing documents.
- Responded to customer inquiries promptly, and with effective communication.
- Maintained all office supply inventory, including staff inventory assets in the office and at home.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Cleaned and set up the conference room for Administrative Hearings.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Maintained inventory of office supplies
- Coordinated travel arrangements for the Director and the Hearing Examiners.
- Managed all staff travel reimbursement.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Licensing Support Analyst
Texas Department of Licensing and Regulation - Licensing Division
08.2008 - 07.2016
- Analyzed and resolved licensing issues, ensuring compliance with state regulations.
- Coordinated with TDLR Enforcement Division.
- Reviewed Criminal Histories for each licensing
- Collaborated with cross-functional teams to improve workflow efficiency within the Licensing Division.
Education
Math And Biology - 41 College Hrs
San Jacinto College
Pasadena, TXSkills
- Executive support
- Administrative Support
- Office management
- Strong problem solver
- Customer service
- Travel arrangements
- Resourceful
- Work in Microsoft Office and Excel spreadsheets
- Monitor Contracts and Invoice processing
- Multi-line phone proficiency
Timeline
Executive Assistant
Texas Department of Motor Vehicles - Human Resources Division
01.2024 - Current
Administrative Assistant
Texas Department of Motor Vehicles - Office of Administrative Hearings
01.2020 - 12.2023
Licensing Support Analyst
Texas Department of Licensing and Regulation - Licensing Division
08.2008 - 07.2016
Math And Biology - 41 College Hrs
San Jacinto College
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