Sue Sanford
Auburn,WA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
33
33
years of professional experience
Work History
Human Resources Manager
Eisenhower Carlson PLLC
03.2012 - 08.2023
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated technical training and personal development classes for staff members.
- Motivated employees through special events and incentive programs.
Fine Jewelry Repair Manager
Simon Golub & Sons
03.2001 - 02.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development.
Hospital Manager
Animal Hospital Of Renton
05.1995 - 02.2001
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality pet care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with pet owners, ensuring that medical information was understood.
- Liaised with other healthcare professionals to develop comprehensive pet care plans and provide highest quality of care.
- Conducted routine hospital facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and pet owners to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified microchipping and pet insurance coverage.
- Successfully discussed comprehensive estimates for pet care client payment contracts to create increased revenue.
Hospital Manager
Vet Smart Pet Hospital
11.1990 - 02.1995
- Established and set up a brand new pet hospital. Developed filing systems and ordered pharmacy supplies.
- Created customized care plans, working with hospital staff and pet owners to assess and meet individual pet and client needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with pet owners about pet care and post-surgical needs, ensuring that medical information was kept private and communicated accurately.
- Liaised with other healthcare professionals to develop comprehensive pet care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with hospital guidelines.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and pet and client satisfaction.
- Collaborated with Hospital Director to maintain daily operations.
Skills
- Benefits and Compensation Management
- Personnel Recruitment
- Personnel Information Systems
- Benefits Programs
- Talent Review
- Develop Policies
- New Employee Orientation
- Recruitment and Hiring
- Training and Development
- Employee Engagement Strategies
- Accurate Records and Reports
- Administer Benefits
Affiliations
- Society of Human Resource Management
- Association of Legal Administrators
- Puget Sound Association of Legal Administrators
Timeline
Human Resources Manager
Eisenhower Carlson PLLC
03.2012 - 08.2023
Fine Jewelry Repair Manager
Simon Golub & Sons
03.2001 - 02.2011
Hospital Manager
Animal Hospital Of Renton
05.1995 - 02.2001
Hospital Manager
Vet Smart Pet Hospital
11.1990 - 02.1995
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