Susan Glenzer Thomas
NAPERVILLE,Illinois
Summary
Dedicated administrative professional well-versed in communication and team building. Although my last 2 jobs were in the pharmaceutical field I have held customer service positions in several different fields where customer service was needed along with office work such as filing, typing, emailing, etc.
Overview
8
8
years of professional experience
Work History
Clinical Care Customer Service
Amazon Pharmacy
01.2018 - 07.2022
- Identified and initiated problem resolution by updating customer profiles
- Provided customers product and service information and identified application solutions to maintain customer relationships.
- Assessed customer issues and identified resources and tools to provide solid solutions.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted customers with tracing shipments and billing and invoicing questions.
Certified Pharmacy Technician
CVS
11.2014 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Associate of Science -
Heald College - Central Administrative Office
Roseville, CA07.2006
Skills
- Problem Resolution
- Document and Records Management
- Google Sheets
- Process Transactions
- MS Office Proficiency
- Multi-Line Phone Systems
- Customer Data Confidentiality
- Administrative and Office Support
- Complex Problem-Solving
Timeline
Clinical Care Customer Service
Amazon Pharmacy
01.2018 - 07.2022
Certified Pharmacy Technician
CVS
11.2014 - 01.2018
Associate of Science -
Heald College - Central Administrative Office
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