Summary
Overview
Work History
Education
Skills
Timeline
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Sue Ann Yanez

Modesto,CA

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution and employing a detail-oriented approach to ensure customer satisfaction and loyalty. Proficient in effective communication and problem-solving, consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting both customer and organizational goals. Adaptable team collaborator adept at adjusting to changing needs.

Overview

19
19
years of professional experience

Work History

Associate Patient Care Coordinator

LaserAway
03.2022 - 01.2023
  • Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Assisted clinicians with room turnover, restocked inventory in a clinical setting
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.


Medical Assistant

Modesto City Schools
10.2020 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.


Account Executive

FedEx Office
03.2017 - 12.2018
  • Managed ten San Francisco North accounts with a total value of $500k
  • Collaborated with FedEx services and shipping sales representatives to secure new business, retain customers, and reinvigorate lost accounts
  • Developed and executed strategic plans to meet quarterly sales targets
  • Conducted regular client meetings to understand their needs and provide tailored solutions.

Owner & Manager

Faux Glow Airbrush Tanning
12.2013 - 03.2017
  • Operated a successful spray tanning business, sourcing high-end products, and managed one employee
  • Delivered exceptional customer service resulting in a 5-star Yelp status
  • Implemented marketing strategies that increased customer base by 20%
  • Trained staff in customer service excellence and product knowledge.

Account Executive

FedEx
06.2007 - 06.2012
  • Created and implemented a new business plan targeting accounts valued at $50k or above
  • Mentored customer service representatives, leading to promotions
  • Conducted market research to identify potential clients and new business opportunities
  • Built and maintained long-term relationships with clients to ensure repeat business and customer satisfaction.

Account Executive

Entertainment Publications
05.2004 - 06.2007
  • Managed over 100 school accounts for a consumer savings and merchant promotions company
  • Coordinated fundraising events and promotional campaigns for client schools
  • Achieved sales goals through effective territory management and strategic planning
  • Provided training and support to clients on product usage and sales techniques.

Education

Medical Assistant

Unitek College
Fremont, CA
06-2021

Skills

  • Microsoft Office Suite & Salesforce
  • Client Relationship Management
  • Market Research and Analysis
  • Account Management
  • Product Demonstrations and Presentations
  • Strategic Planning and Execution
  • Customer Service Excellence
  • Inventory Management
  • Team Mentoring and Training
  • Electronic Patient Registration/Scheduling

Timeline

Associate Patient Care Coordinator

LaserAway
03.2022 - 01.2023

Medical Assistant

Modesto City Schools
10.2020 - 08.2021

Account Executive

FedEx Office
03.2017 - 12.2018

Owner & Manager

Faux Glow Airbrush Tanning
12.2013 - 03.2017

Account Executive

FedEx
06.2007 - 06.2012

Account Executive

Entertainment Publications
05.2004 - 06.2007

Medical Assistant

Unitek College

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Sue Ann Yanez