Sue Anne Hourihan
North Lawrence
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning.
Overview
31
31
years of professional experience
Work History
Teacher Assistant/Secretary
Brasher Falls Central School
01.2006 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Created and developed lesson plans to meet students' academic needs.
Director of Patient Registration
Adirondack Medical Center/Canton Potsdam Hospital
03.2001 - 05.2006
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly..
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Interacted well with customers to build connections and nurture relationships.
Director of Loan Operations/Loan Officer
Citizens National Bank
09.1995 - 11.2000
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Manager of Retail
Bon Ton Stores
08.1992 - 09.1995
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Offered hands-on assistance to customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Arts - Liberal Arts And Sciences
Canton ATC
Canton, NY05.1986
Skills
- Small Group Instruction
- Student Engagement
- Lesson Planning
- Test Grading
- Classroom Management
- Parent-teacher communication
- SMART Board
Timeline
Teacher Assistant/Secretary
Brasher Falls Central School
01.2006 - Current
Director of Patient Registration
Adirondack Medical Center/Canton Potsdam Hospital
03.2001 - 05.2006
Director of Loan Operations/Loan Officer
Citizens National Bank
09.1995 - 11.2000
Manager of Retail
Bon Ton Stores
08.1992 - 09.1995
Associate of Arts - Liberal Arts And Sciences
Canton ATC
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