Suehayliz Rivera
Rochester
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Bartender/Server
Holiday Inn
Rochester
01.2022 - Current
- Crafted innovative cocktails, enhancing guest satisfaction through creative mixology.
- Monitored alcohol consumption, ensuring compliance with regulations and promoting responsible service.
- Provided personalized wine and food pairing recommendations, elevating dining experiences.
- Trained on point of sales systems, improving transaction efficiency and accuracy.
- Maintained cleanliness and organization of bar area, optimizing workflow and customer service.
Bartender/Server
Smokin Joes Bar
Rochester
06.2020 - Current
- Delivered exceptional customer service in a fast-paced bar environment.
- Utilized excellent verbal communication to engage patrons effectively.
- Employed active listening to understand customer needs and preferences.
- Managed inventory and ensured proper stock levels for seamless operations.
- Trained new staff on service standards and product knowledge.
Amazon Fulfillment Associate
Amazon Warehouse
Rochester
08.2023 - 02.2024
- Receive and process incoming stock and materials, ensuring accuracy and efficiency.
- Pick and fill orders from stock, maintaining inventory accuracy and timely fulfillment.
- Pack and ship orders, adhering to quality standards and safety protocols.
- Manage, organize, and retrieve stock to optimize warehouse operations.
- Collaborate with team members to enhance operational efficiency and customer satisfaction.
Telemarketer
Precision Opinion
Las Vegas, NV
06.2014 - 01.2022
- Conducted outbound calls to discuss opinions on politics i.e. presidency, mayors, govenors etc.
- Utilized CRM software to track interactions and manage customer information effectively.
- Analyzed customer feedback to refine outreach strategies and enhance service offerings.
Dispatcher
Rochester International Airport
Rochester, NY
01.2009 - 03.2017
- Managed communications between pilots, ground crews, and airport personnel to streamline operational efficiency.
- Oversaw incident reporting processes, enhancing safety protocols and response times during emergency situations.
- Directed wheelchair runners to gates for people in need.
Education
GED -
REOC
Rochester12.2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Payment processing
- Alcohol awareness
- Hospitality service expertise
LANGUAGES
English
Spanish - Native speaker
Timeline
Amazon Fulfillment Associate
Amazon Warehouse
08.2023 - 02.2024
Bartender/Server
Holiday Inn
01.2022 - Current
Bartender/Server
Smokin Joes Bar
06.2020 - Current
Telemarketer
Precision Opinion
06.2014 - 01.2022
Dispatcher
Rochester International Airport
01.2009 - 03.2017
GED -
REOC