Sugene Sanchez
Hanover,MD
Summary
Dynamic professional with in strategic planning and customer relations, where innovative marketing campaigns significantly boosted sales revenue. Skilled in organization and staff management, adept at creating loyal clientele through exceptional service. Achieves excellence in high-pressure environments, demonstrating outstanding multitasking and prioritization abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
Mosaic Nail Salon
02.2022 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Promoted business through marketing initiatives and use of social media.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Sales Strategic Marketer
Jacent Strategic Merchandising
05.2024 - 11.2024
- Increased brand awareness with innovative marketing campaigns and promotional events.
- Boosted sales revenue by developing and implementing strategic marketing plans.
- Collected market intelligence and reviewed territory management data to identify referral opportunities.
- Tracked various product sales and costs by analyzing and entering sales, business data, and expenses.
- Launched successful product lines by conducting thorough market research and competitor analysis.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
Bartender
Buffalo Wild Wings
04.2021 - 01.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Education
Carter G. Woodson High School
Fairfax, VASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Schedule management
- Bookkeeping
- Strategic planning
- Supply management
- Staff management
- Phone etiquette
- Reception desk management
- Multitasking and prioritization
Timeline
Sales Strategic Marketer
Jacent Strategic Merchandising
05.2024 - 11.2024
Receptionist
Mosaic Nail Salon
02.2022 - 02.2025
Bartender
Buffalo Wild Wings
04.2021 - 01.2022
Carter G. Woodson High School
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