Teller
SUGEY CAMPOS
One AZ Credit Union
yuma,AZ
2
Languages
11
years of professional experience
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Work History
Teller
4 Months- Processed deposits, withdrawals, transfers, and loan payments with precision and speed.
- Resolved customer inquiries, delivering courteous service while navigating complex banking transactions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted bank products and services by engaging customers in needs-based conversations and providing tailored account referrals.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Identified suspicious activity and escalated potential fraud in accordance with compliance standards.
- Assisted customers with account inquiries, promptly resolving issues to ensure a positive banking experience.
Caregiver
1 Year 1 Month- Facilitated daily living activities, enabling clients to maintain independence and improve overall quality of life.
- Built trusting relationships with clients, enhancing communication and ensuring their needs were understood.
- Adapted care approach for clients with dementia, promoting comfort and routine.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Tracked client health and communicated significant changes to healthcare professionals, ensuring prompt interventions.
teller
3 Years 1 Month- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Processed customer transactions accurately, promoting efficiency and maintaining high service standards.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Collaborated with team members to streamline operations, enhancing overall workflow.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Ensured compliance with banking regulations and internal policies to uphold operational integrity.
- Built strong customer relationships through excellent service and prompt responses to inquiries.
- Maintained compliance with banking regulations and internal policies, ensuring operational excellence.
- Greeted customers with professionalism and a friendly and courteous demeanor.
- Ensured that all customer data was kept confidential according to bank policy standards.
- Assisted with the training of new team members.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Balanced cash drawer and verified currency, checks, and negotiable instruments daily.
Customer Service Representative, Cashier
1 Year 2 Months- Resolved customer inquiries across phone, chat, and in-store interactions with accurate product and order information.
- Processed returns, exchanges, and refunds while following Macy's policies and payment procedures.
- Tracked order status, shipping updates, and delivery issues using customer service systems.
- Escalated complex concerns to appropriate departments and followed through until resolution.
- Assisted customers with loyalty, promotions, and account questions using product and policy knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Proven ability to learn quickly and adapt to new situations.
- Achieved the goal per month on processing applications on credit cards.
Education
Associate in Arts (A.A.) - Business Administration
High School Diploma
Skills
Cash handling
Cash drawer balancing
Customer service
Customer relationship building
Detail-oriented
Excellent time management skills
Problem-solving
Empathetic communication
Professional demeanor
Bilingual
Adaptable to change
Strong work ethic
Listening and comprehension
Languages
Spanish
Fluent
Personal Information
Title: Teller
Timeline
Teller
One AZ Credit Union
07.2026 - CurrentRead More
Caregiver
SYNERGY HOMECARE
06.2025 - 07.2026Read More
Customer Service Representative, Cashier
Macys
03.2016 - 05.2017Read More
teller
WELLS FARGO BANK
03.2016 - 04.2019Read More
King city high school
High School Diploma
Read More
Heald College
Associate in Arts (A.A.) from Business Administration
Read More