Suhadee Gonzalez
Fountain Hill,PA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at C&S Wholesale, leveraging expertise in Microsoft Excel and exceptional conflict resolution skills. Increased client retention through strategic service improvements, demonstrating a keen ability to manage and resolve customer inquiries with a 20% efficiency boost. Skilled in team collaboration and technical troubleshooting, consistently delivering client-focused outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
C&S Wholesale
Edison, NJ
04.2022 - Current
- Addressed and resolved customer grievances efficiently, ensuring satisfaction.
- Addressed customer questions and delivered precise information concerning products and services.
- Researched and rectified discrepancies to prevent losing vital accounts.
- Maintained composure and professionalism during high-pressure moments.
- Strengthened customer retention by offering discount options.
- Facilitated collaboration among departments to deliver client-focused outcomes promptly.
- Streamlined processes to support the expansion of sales efforts.
- Communicated with customers to identify needs, address concerns, and clarify product inquiries.
- Provided frontline support by handling incoming calls and emails.
- Cultivated customer loyalty through pleasant and friendly exchanges.
- Documented detailed customer communication, transaction history and feedback as a resource.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Took special orders in person and over telephone, generating additional revenue every month.
Primrose School Teacher
Primrose Preschool
East Brunswick , NJ
06.2021 - 04.2022
- Kept detailed records of attendance, developmental milestones, and health issues.
- Informed parents and guardians about children's daily activities, behaviors and issues.
- Created structured lesson plans enhancing physical, cognitive, and social skills.
- Created instructional resources to enhance educational outcomes.
- Implemented positive reinforcement techniques to maintain classroom discipline.
- Collaborated with administrators and team members for curriculum planning.
- Developed engaging, interactive learning strategies to boost interest in education.
- Directed circle time along with educational and recreational play activities.
- Guided incoming personnel through classroom protocols and helped develop their instructional skills.
- Facilitated care routines related to hygiene, meals, and naptime schedules.
- Organized meetings to address issues related to student behavior and academic updates.
- Evaluated developmental milestones and documented findings for parental review.
- Fostered inquisitiveness in children via hands-on educational exercises.
Fashion Stylist
Lane Bryant
White Hall , PA
06.2021 - 04.2022
- Provided recommendations on fashion merchandise suited to individual tastes.
- Maintained cleanliness and organization in fitting rooms and stockroom.
- Handled complete shopping experience for clients, curating outfits and offering tailored style advice.
- Enhanced brand visibility through effective merchandising.
- Performed essential administrative tasks.
Director of First Impressions
Performance Title Loans
Coral Springs , FL
07.2019 - 04.2022
- Executed administrative duties such as document filing and data organization.
- Ensured the office's operational needs by supervising supply levels.
- Managed scheduling of express mail services.
- Effectively coordinated procurement to sustain office demand.
- Facilitated efficient data transmission through various communication channels, including emails, and faxes.
- Provided solutions and support for customer concerns and stakeholder requests.
- Received parcels, routed mail, and opened packages for staff.
- Managed telephone switchboard for directing calls efficiently.
- Performed data entry and other administrative tasks to support departments.
- Supported coordination of events including conferences, meetings, and seminars.
- Streamlined updates regarding upcoming visits for cross-functional efficiency.
Education
Associate of Arts - Paralegal Studies
Northampton Community College
Bethlehem, PA06-2026
Skills
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft Excel
- Team collaboration
- Conflict resolution
- Shipping and receiving
- Executive management support
- Client relations
- Technical troubleshooting
- Credit adjustments
- Clerical support
- Money handling
- Product knowledge
- Order processing
- Data collection
- Payment processing
- Key holder experience
- Shipping and logistics
- Multi-line telephone operations
- POS systems expert
- Scheduling
- Account updating
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
C&S Wholesale
04.2022 - Current
Primrose School Teacher
Primrose Preschool
06.2021 - 04.2022
Fashion Stylist
Lane Bryant
06.2021 - 04.2022
Director of First Impressions
Performance Title Loans
07.2019 - 04.2022
Associate of Arts - Paralegal Studies
Northampton Community College