Suhail Ishaq
Summary
Accomplished turnaround expert with extensive experience in reversing declining sales and driving growth in high-profile districts. Expertise includes sales management, project management, recruitment and training, and marketing strategy development. Managed up to 21 stores and led a region of 60 locations with over 500 associates. Multilingual; fluent in English, Urdu, Hindi, and Arabic.
Overview
34
34
years of professional experience
Work History
Director of Sales and Operations
Mobily - AT&T
Houston
06.2022 - Current
- Led development of sales strategy for telecommunications services and solutions, aligning team efforts with market needs.
- Managed cross-functional teams for successful product launches and increased market penetration.
- Developed training programs for sales personnel, improving customer engagement skills and supporting sales initiatives.
Regional Director
Jani King
Dallas
08.2017 - 03.2022
- Specializing in new business development and major market expansion. Combine entrepreneurial drive with business-management skills to drive gains in overall revenue, franchise growth, market growth, market share and profit performance.
- Direct and manage sales productivity and profitability in an effort to achieve designated profit objectives within respective geographical responsibility.
- Developed and implemented procedures that facilitated over 25% sales growth.
- Expanded portfolio by securing a major account with a sports venue (Soccer Stadium).
- Transformed underperforming operations and sales, positioning company for accelerated growth and increased profitability through leadership and mentorship.
- Motivated and inspired direct reports and teams to ensure a positive learning environment and morale by implementing reward and recognition plans.
- Recognize and develop skills/abilities of team in order to meet Company objectives. Motivate, train and develop team members on proper techniques and processes.
- Directed, trained and managed the entire sales cycle from prospecting, maintenance, proposals, contracts, price increases, bids, and contract renewals.
- Maintain an on-going marketing strategy for the region and conduct regional market analysis/strategy to increase total market share and active accounts.
District Project Manager
KCI Wireless (T-Mobile TPR)
TX
11.2014 - 03.2016
- Hired, trained, coached and Mentored the managers and associates to identify opportunities per trends and competition to provide best solution and pricing per account and build rapport and Improved customer satisfaction by acknowledging customer concerns and feedback to implement better training process.
- Hired, trained, coached, and mentored managers and associates to identify opportunities based on trends and competition, enhancing customer satisfaction by implementing improved training processes after acknowledging customer feedback.
- Enhanced salesforce productivity and performance in alignment with targeted goals; collaborated with team and upper management to develop strategies for continuous improvement.
- Implemented and enforced a profit based bi-weekly quota goal with incremental increases via one on one collaborations or weekly team meetings.
- Conducted annual reviews, set growth goals, and facilitated quarterly reviews for managers and B2B reps, ensuring achievement of year-over-year growth.
- Conducted annual reviews and set growth goals for managers and B2B reps.
- Recruited, hired and trained 29 Operations Manager and Store Managers to oversee company stores.
- In collaboration with T-Mobile operations team - Implemented Daily Operational behaviors that led into 90% plus Brand Audits.
- Created SOPs for B2B lead generation and relationship building with business owners and clients.
District Manager
Jamba Juice
CA
08.2012 - 09.2014
- Initiated Juice launch throughout Northern California and Hawaii, leading the district to top sales in Juice in Q1 2014.
- Responsible for Juice launch initiation throughout Northern California and Hawaii - TOP district award for top sales in Juice in Q1 2014. Led the district to #1 in improvement in customer service.
- Developed and implemented effective sales processes tailored to district-specific needs, enhancing overall regional performance.
- Enhanced customer satisfaction by addressing concerns through surveys, leading to improved training processes for districts and individual stores.
- Improved morale by mentoring and providing sales leadership and coaching.
- Developed and executed documented plans of action for immediate results and long-term growth strategies.
- Designed and executed targeted sales training initiatives that drove district sales growth and supported successful product launches based on market analysis.
- Acted as strong liaison between company and international market/franchises/decision makers/directors with a very strategic and analytical sales approach on building trust and relationships with owners, business and senior-level clients.
- Collaborated with the company recruiter and HR to analyze the changing market needs and develop a strategy for attracting talent and retaining top performers through a revised compensation plan.
District Manager
RadioShack
02.2002 - 03.2012
- Surpassed sales plan every year by an average of 23%, ranking in the top 10% in the country.
- Recorded the highest increase in wireless sales in the entire country.
- Developed targeted merchandising strategies for each store, resulting in increased sales across diverse markets.
- Increased annual profit contribution by an estimated 11% over LY and 17% over plan.
- Created and deployed sales training programs and tools, enhancing performance in multiple districts.
- Reinforced brand standards and the use of best practices consistently throughout the market with training sessions focusing on brand merchandising, styling and detailing.
- Set up flagship store and travelled with managers for training sessions focusing on brand merchandising, styling and detailing. Included 3 other DMs from surrounding area and Regional Director to roll out and implement plan in other districts. Created numerous sales training programs and tools that were implemented in other districts.
- Raised the average mystery shop score from 59% to 89%; ranked 6th in the region.
- Developed merchandising strategies tailored to each store's market to drive additional sales.
- Designed in-store visual displays in support of the organization's sales objectives.
- Reinforce brand standards and the use of best practices consistently throughout the market with training sessions focusing on brand merchandising, styling and detailing.
- Set up Flag ship store and travelled with managers for training sessions focusing on brand merchandising, styling and detailing. Included 3 other DM's from surrounding area and Regional Director to roll out and implement plan in other districts. Created numerous sales training programs and tools that were implemented in other districts.
- Developed and promoted 18 managers for multiple districts; mentored 2 new district managers.
- Seattle WA, Silicon Valley CA, Los Angeles CA
Senior Store Manager
RadioShack
Hayward
12.2000 - 02.2002
Computer & Information Systems Manager
Centillium Communication Inc.
CA
01.1999 - 12.2000
Systems Engineer
SK Systems LLC.
CA
12.1992 - 10.1998
Education
Associate of Science -
Heald College
Associate of Science -
Evergreen Valley College
Associates in Networking Technology -
Heald Institute of Technology
Bachelor of Science - Undergraduate Studies
NorthWestern Polytechnic University
San Jose Skills
- Sales Management
- Account Management
- Territory Development
- Establishing Sales Objectives
- Marketing Strategy Development
- Project Management
- Recruitment and Training
- Multilingual: English, Urdu, Hindi, Arabic
Timeline
Director of Sales and Operations
Mobily - AT&T
06.2022 - Current
Regional Director
Jani King
08.2017 - 03.2022
District Project Manager
KCI Wireless (T-Mobile TPR)
11.2014 - 03.2016
District Manager
Jamba Juice
08.2012 - 09.2014
District Manager
RadioShack
02.2002 - 03.2012
Senior Store Manager
RadioShack
12.2000 - 02.2002
Computer & Information Systems Manager
Centillium Communication Inc.
01.1999 - 12.2000
Systems Engineer
SK Systems LLC.
12.1992 - 10.1998
Associate of Science -
Heald College
Associate of Science -
Evergreen Valley College
Associates in Networking Technology -
Heald Institute of Technology
Bachelor of Science - Undergraduate Studies
NorthWestern Polytechnic University