SUHAILA MORDAN
Gardena,US
Summary
Highly efficient Crew Member who’s well established in fast paced and challenging environments, Eager to learn with aptitude for applying new knowledge with skills and efficiency. Verbal and written communication, food preparation and safety communication , skills menu memorization, point-of-sale transactions, customer service, cash Handling, customer engagement, food portioning, stock and replenishing, cleaning and organization, product promotion, and interactive communication skills.. Along with being organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and an outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
Box Lunch
12.2023 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Zara
07.2023 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Member
AMC Del Amo 18
07.2021 - 07.2022
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Am in charge of taking orders from customers
- Ensuring that food is prepared and distributed properly
- Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order
- Worked as part of a team to complete efficient tasks and bring in top hauls
- Keeping track of food expiration dates
- Am in charge of keeping the work area clean
- Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures
- Work at the cash register
- Taking customer orders
- I'm teaching people how to prepare food so they can take on more responsibilities at work
- Put together food orders while keeping proper portion control in mind
- Used all of the machinery and equipment while following all of the safety precautions and procedures
- Am capable of multitasking tasks such as taking orders, preparing orders, and handling cash with great accuracy
- Work in a team in the kitchen and prepare food
- Work in a team in the kitchen and prepare food
- I'm assisting with food preparation
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Making customers feel welcome is one of my goals
- Cleanliness, Customer Service, and Food Preparation
- Am responsible for cleaning the lobby, dining area, and restrooms
- Clean my work area on a regular basis
- Learned how to organize a group for maximum efficiency
- Worked in guest services to ensure the guests satisfaction was met
- Was the leader of backbar and made sure the people working concession were on top of their tasks and making sure I'm doing my job properly while looking after them as well
- Food expiration dates should be clearly labeled.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Gardena High School
Gardena, CA06.2022
No degree yet - Theatre Film Digital Production
University of California Riverside
Riverside, CASkills
- Strategic Planning
- Relationship Building
- Cash Handling Accuracy
- POS System Operation
- Problem-Solving
- Reading Comprehension Skills
- Fitting Room Maintenance
- Customer Service
- Stocking and Receiving
- Teamwork and Collaboration
- Merchandising Knowledge
- Exceptional Customer Service
- Stocking and Replenishing
- Inventory Restocking
- Flexible Schedule
- Safety
- Food Preparation
- Cash Handling
- Time Management
- Clear Communication
- Menu Memorization
- Cleaning and Sanitizing
- Machine Operations
- Telephone Etiquette
- Team Leadership
- Merchandising knowledge
- Goal-Driven
- Excellent people skills
- Friendly and Helpful
- Retail Merchandising
- Dressing Room Assistance
- Creative Thinking
- Sales floor organization
Timeline
Seasonal Sales Associate
Box Lunch
12.2023 - 01.2024
Sales Associate
Zara
07.2023 - 09.2023
Crew Member
AMC Del Amo 18
07.2021 - 07.2022
High School Diploma -
Gardena High School
No degree yet - Theatre Film Digital Production
University of California Riverside
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