Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suhal Ahmed

Ozone Park,NY

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Sales Representative

Amazing Savings Queens.
04.2024 - Current
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Informed customers of promotions to increase sales productivity and volume.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Set and achieved company defined sales goals.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Customer Service Representative

Grand Sylhet Hotel & Resort
03.2020 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Darusunnah Muradganj Title High School.
Beanibazar, Sylhet
05-2017

Skills

  • Salesforce proficiency
  • Teamwork
  • Professionalism
  • Interpersonal skills
  • Sales process
  • Team leadership
  • E-commerce support
  • Microsoft Word
  • Adaptability and flexibility
  • Fluent in multiple languages

Languages

Bengali
English

Timeline

Customer Service Sales Representative

Amazing Savings Queens.
04.2024 - Current

Customer Service Representative

Grand Sylhet Hotel & Resort
03.2020 - 12.2023

High School Diploma -

Darusunnah Muradganj Title High School.

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Suhal Ahmed