Suhey Casillas
American Furniture Warehouse Co
Tucson,AZ
Summary
As a Front Office Lead, I’ve built a strong background handling cash operations, managing schedules, and keeping customer service running smoothly in busy retail, food, and office environments. I’m proud of my ability to lead teams and keep things organized with high pressure environments. My plan now is to continue moving forward, take on bigger challenges, and step into a new role where I can keep growing my career and doing better things.
2
Languages
4
years of professional experience
Work History
Front Office Team Leader
1 Year 3 Months- Supervise front office operations, ensuring efficient customer service and team performance.
- Manage scheduling and coordination of daily office tasks and responsibilities.
- Interviewed, hired, coached, and developed front office associates.
- Manage daily cash audits, drawer reconciliations, and safe balancing with accuracy, immediately reporting discrepancies to management.
- Direct the accurate processing of complex customer financing applications and point of sale transactions using STORIS and iPads.
Cashier
4 Months- Processed customer transactions efficiently using POS systems..
- Assisted customers with menu selections and answered inquiries about ingredients.
- Restocked and organized merchandise in front lanes.
- Worked a flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintain a clean dining area and front counter cleanliness and sanitizing surfaces to meet strict health codes.
Cashier
5 Months- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Handled cash and managed daily cash register reconciliation accurately.
- Answered questions about store policies and addressed customer concerns.
Optician
8 Months- Guide patients in selecting frames and lens treatments based on their prescriptions, style preferences, and lifestyle needs.
- Assessed patient vision needs and recommended appropriate eyewear solutions.
- Educated customers on eyewear options, care instructions, and insurance benefits.
- Verify vision insurance benefits, explain coverage to patients, and accurately process copays and out-of-pocket transactions.
- Handle phone calls and front desk duties; answering patient questions, confirming appointments, and checking people in
Cashier
1 Year 4 Months- Provided exceptional customer service, resolving issues to maintain satisfaction.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma
No Degree - Health Related Professions
Skills
Cash Management & POS
Cash handling
Team Leadership & Training
Customer financing
Sales & Consultation
Bilingual Customer Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Team Leader
American Furniture Warehouse Co
07.2025 - Current
Cashier
Panda Express
02.2025 - 06.2025
Cashier
Costco
07.2024 - 12.2024
Optician
Eyeglass World
11.2023 - 07.2024
Cashier
Chick-fil-A
07.2022 - 11.2023
Flowing Wells High School
High School Diploma
Pima Community College
No Degree from Health Related Professions