Sujata Puri
Manassas,VA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Citizens Bank International Limited by adeptly managing transactions and resolving concerns. My reliability and exceptional customer service skills, coupled with my ability to maintain patience and composure, have consistently contributed to a positive and efficient workplace.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Citizens Bank International Limited
02.2015 - 11.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
BBA - Business Management
Universal College of Management
Maitidevi,Kathmandu06.2014
High School Diploma -
Global College of Management
Midbaneshwor,Kathmandu06.2010
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Citizens Bank International Limited
02.2015 - 11.2018
BBA - Business Management
Universal College of Management
High School Diploma -
Global College of Management