Sujeily Torres
Beaumont,TX
Summary
Dedicated customer service representative with a proven track record of enhancing satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jason Deli
Beaumont, TX
08.2020 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on company policies and customer service best practices.
- Collaborated with kitchen staff to ensure timely order fulfillment and high-quality food presentation.
- Led initiatives to streamline communication between front-of-house and kitchen teams, boosting efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Curbside Shopper
HEB Grocery Store
Beaumont, TX
10.2022 - 11.2025
- Streamlined order fulfillment process for curbside pickup, enhancing customer satisfaction and efficiency.
- Trained new team members on best practices for selecting and packing groceries accurately.
- Implemented inventory management strategies to reduce waste and ensure product availability.
- Led initiatives to improve order accuracy, resulting in fewer customer complaints and returns.
Education
High School Diploma -
Hardin-Jefferson High School
Sour Lake, TX05.2021
Skills
- Patient care
- Recording vital signs
- Mobility assistance
- Patient relations
Certification
Nursing Assistant (NA)- Texas Health Institute
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Curbside Shopper
HEB Grocery Store
10.2022 - 11.2025
Customer Service Representative
Jason Deli
08.2020 - Current
High School Diploma -
Hardin-Jefferson High School