Hi, I’m
Sujey Lopez
Sanford,FL
Summary
Caring and friendly customer service professional with about 2-3 of experience. Excited about the prospect of working as an Agent Support Specialist to improve the customer service, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill this roll in your company.
Overview
3
years of professional experience
Work History
Crew Member1200 Red Cleveland Blvd, Sanford, FL 32773
SSP America
03.2023 - 01.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided exceptional customer service and consistently performed quality services.
- Provided excellent customer service, developing and maintaining client relationships.
- Provided outstanding customer service on phone and in person.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
Crew Member 3785 S Orlando Dr, Sanford, FL 32773
Mc'Donalds
06.2021 - 11.2021
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
Seminole State College of FloridaSanford, FL
Bachelor of Science from Nursing
05.2027
Mizpa Christian University7215 Forest City Rd, Orlando, FL 32810
Certificate from Theology
05.2025
Skills
- Bilingual communication
- Customer service
- Problem solving
- Policy Development
- Time management
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
SSP America
Crew Member
03.2023 - 01.2024
Mc'Donalds
Crew Member
06.2021 - 11.2021
Seminole State College of Florida
Bachelor of Science from Nursing
Mizpa Christian University
Certificate from Theology