Sujey Soto
El Paso,TX
Summary
Results-driven customer service representative with a proven track record in resolving complaints and enhancing customer satisfaction through effective communication and conflict resolution.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Customer Service Representative
Macys Department Store
El Paso, TX
11.2020 - Current
- Resolved customer complaints, delivering effective solutions to enhance customer experience.
- Assisted customers with returns and purchases, ensuring satisfaction and loyalty.
- Assisted customers with product inquiries and service requests.
- Processed customer transactions at cash register, maintaining accuracy and speed.
- Managed opening and closing of cash registers at the start and end of shifts.
Sales associate
Sally Beauty
El Paso, Texas
10.2019 - 03.2020
- Guided customers in selecting products to enhance their shopping experience.
- Processed sales transactions using point-of-sale systems.
- Ensured store cleanliness and organized merchandise displays to attract customers.
- Coordinated store opening and closing procedures, ensuring security and operational readiness.
- Opening registers
- Closing registers and completing paperwork
Restaurant Hostess/Restaurant Server
Village inn
El Paso, TX
07.2015 - 06.2019
- Managed reservation system, optimizing seating arrangements to maximize guest satisfaction and minimize wait times.
- Greeted guests warmly, ensuring a welcoming atmosphere and guiding them to their tables efficiently.
- Coordinated with servers to facilitate timely service, enhancing overall dining experience for guests.
- Opening and closing register's
Education
Andress High School
El Paso, TXSkills
- Cash handling
- Product knowledge
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Problem-solving
- Shipping and receiving
- Adaptability to change
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Macys Department Store
11.2020 - Current
Sales associate
Sally Beauty
10.2019 - 03.2020
Restaurant Hostess/Restaurant Server
Village inn
07.2015 - 06.2019
Andress High School