Sukanya J Balasubramanian
Sandy Springs,GA
Summary
Meticulous,patient focused Certified Medical Assistant with 10 years of extensive experience in providing a variety of healthcare services and customer support .Passionate for delivering premium,compassionate patient care and helping diverse people within the healthcare industry .Exceptionally organized and focused,adept at managing multiple responsibilities in a fast paced and high stress environment.
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
03.2021 - Current
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Resolved third-party billing, computer system and customer service issues.
- Educated patients on available medication therapy management services offered at the pharmacy to optimize therapeutic outcomes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted in the implementation of new software systems to enhance communication between healthcare providers and improve overall patient care coordination.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Perform point of care testing and document the results for communication to patient.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Senior Analyst
Accenture
12.2011 - 03.2020
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Designed and developed data pipelines to acquire, clean and process data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Implemented business intelligence solutions to increase operational efficiency.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Education
Certified Clinical Medical Assistant
National Healthcareer Association06.2024
Certified Pharmacy Technician (CPhT)
The Pharmacy Technician Certification Board02.2023
Associate of Science - Business Intelligence
Emory University
Atlanta, GA03.2017
MBA - Finance And Information Technology
University of Madras
Tamil Nadu,India05.2010
Skills
- Patient Care and confidentiality
- Vital Sign Monitoring
- Pharmaceutical Calculations
- Medical billing and coding
- Immunization Administration
- Phlebotomy
- EMR / EHR
- Sterile technique
- Specimen Collection
- Inventory and supply management
- Problem-solving skills
- Team Collaboration
Timeline
Senior Certified Pharmacy Technician
Walgreens
03.2021 - Current
Senior Analyst
Accenture
12.2011 - 03.2020
Certified Clinical Medical Assistant
Certified Pharmacy Technician (CPhT)
Associate of Science - Business Intelligence
Emory University
MBA - Finance And Information Technology
University of Madras
Similar Profiles
Yashaswini KandukuriYashaswini Kandukuri
Full Stack Developer at WalgreensFull Stack Developer at Walgreens
Denitria BrownDenitria Brown
Shift Lead at WalgreensShift Lead at Walgreens
Erin QuachErin Quach
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
MARIE MENDOZAMARIE MENDOZA
Community Pharmacist at WalgreensCommunity Pharmacist at Walgreens
Jonathan BrandesJonathan Brandes
Multi-Unit General Manager at Sterling Culinary ManagementMulti-Unit General Manager at Sterling Culinary Management