Sukhjinder Kaur
Carteret,NJ
Summary
Accomplished Lead Teller at PNC Bank, adept in staff management and accounting lifecycle, streamlined operations enhancing transaction accuracy and speed. Mentored and trained tellers, significantly improving team performance. Excelled in customer service, boosting client loyalty and referrals. Expert in fraud prevention, ensuring secure and efficient bank operations. Demonstrates complex problem-solving and exceptional attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Teller
PNC Bank
12.2018 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Maintained high levels of accuracy and consistency in transaction processing, reinforcing trust and reliability.
Branch Sales Service Representative
PNC Bank
09.2017 - 12.2018
- Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.
- Developed strong rapport with clients, leading to enhanced customer satisfaction and loyalty.
- Expanded customer base through proactive outreach and relationship-building efforts, resulting in increased business opportunities.
- Provide excellent interpersonal/communication skills while assisting client with problem resolution and perform maintenance.
- Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Teller
PNC Bank
02.2009 - 09.2017
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Education
Science - Nursing
Essex County Community Collage
Newark, NJ05.2002
Skills
Staff Management
- Problem-solving
- Attention to detail
- Customer service
- Team collaboration and leadership
- Coaching and mentoring
- Analytical thinking
Accounting lifecycle knowledge
Night and safe deposits
Complex problem-solving
Certification
- Fraud Prevention Certificate – Various accredited institutions and organizations.
Timeline
Lead Teller
PNC Bank
12.2018 - Current
Branch Sales Service Representative
PNC Bank
09.2017 - 12.2018
Teller
PNC Bank
02.2009 - 09.2017
Science - Nursing
Essex County Community Collage