Sulaimys Garcia
Allstate Insurance Co
Lecanto,FL
1
Certification
12
years of professional experience
Licensed bilingual 2-20 Property & Casualty Insurance Agent with more than 11 years of experience in insurance sales, customer service, client relationship management, and team leadership. Proven ability to understand customer needs, clearly explain coverage options, build lasting client relationships, and achieve sales and service objectives. Motivated to contribute to the company's success and growth while continuing to develop professionally and take on increasing responsibility.
Work History
Customer Service Insurance Agent
8 Years 9 Months- Build strong customer relationships by delivering personalized service, identifying coverage needs, addressing policy questions and changes, and recommending appropriate Property & Casualty insurance solutions.
- Organize and prioritize daily responsibilities effectively, ensuring all tasks are completed accurately and on time while supporting team success and contributing to the company's overall growth and goals.
- Trained new employees on customer service and insurance products, providing hands-on mentorship to ensure understanding of company procedures and daily responsibilities.
Customer Service Manager
2 Years 9 Months- Managed the Customer Service Department, leading a team of 8 employees, providing daily guidance, support, and direction to ensure effective operations, resolve challenging customer situations, and maintain high standards of customer service.
- Organized and prioritized department responsibilities to maintain an efficient workflow, managed team payroll and administrative tasks, monitored daily team performance, and ensured customer service standards and departmental goals were consistently met.
Education
High School Diploma
Skills
Bilingual-Fluent in English and Spanish
Customer-Focused and Professional
Highly Organized and Dependable
Committed to achieving company goals and contributing to organizational growth
Able to Manage Multiple Priorities Effectively
Customer Relationship Management (CRM)
Policy Analysis
Attention to Detail
Problem Solving
Adaptability
Certification
Florida 2-20 Property & Casualty Insurance Agent
(License # W239033)
Timeline
Customer Service Insurance Agent
Allstate Insurance Co
11.2017 - CurrentRead More
Customer Service Manager
Pini Insurance Agency
02.2015 - 11.2017Read More
John R. Rogers High School
High School Diploma
Read More