Suleima Ventura
Summary
Results-driven healthcare and customer success professional with 10+ years of experience in account management, provider relations, community engagement, sales leadership, and client support. Proven ability to build strong client relationships, manage high-volume communication, coordinate cross-functional teams, and drive customer satisfaction and retention. Experienced working with CRM systems including Salesforce and supporting healthcare enrollment, provider engagement, and community outreach initiatives. Seeking remote and freelance opportunities in customer success, virtual assistance, healthcare support, account management, and client relations.
Overview
15
15
years of professional experience
Work History
Community Relations Specialist
Fidelis Care/Centene
Westchester
01.2023 - Current
- Managed community outreach initiatives and enrollment support programs to drive membership growth and increase community engagement.
- Built and maintained relationships with healthcare providers, community organizations, and business partners.
- Coordinated field marketing events, client communication, and outreach campaigns across multiple territories.
- Collaborated with cross-functional teams to resolve provider and member issues efficiently.
- Supported provider satisfaction initiatives and assisted with provider panel expansion efforts.
- Utilized Salesforce CRM to track engagement activities, client interactions, and outreach performance metrics.
- Delivered bilingual support to diverse populations in both English and Spanish.
Health Benefits Representative
FidelisCare/Centene
New York
11.2018 - 01.2023
- Assisted clients with healthcare enrollment, benefits education, and insurance application processes.
- Conducted needs assessments and provided personalized customer support solutions.
- Managed appointment scheduling, lead tracking, follow-ups, and documentation using Salesforce CRM.
- Represented the organization at community events to generate referrals and strengthen community presence.
- Maintained strong customer relationships through proactive communication and problem resolution.
Store Manager
Sprint Corporation
New York
04.2016 - 10.2018
- Conducted monthly performance reviews for 25 employees, driving productivity.
- Analyzed market trends and customer feedback to optimize merchandising strategies, resulting in substantial revenue growth and enhanced store performance.
Store Manager
RadioShack Corporation
Bronx/New York
09.2011 - 04.2016
- Transformed underperforming retail location from $1.3M to $2.1M revenue through strategic leadership and team development, while mentoring associates into leadership roles.
- Implemented cross-store marketing and sales initiatives, conducting merchandise audits and providing operational support to enhance regional performance.
Education
AAS - MEDICAL ADMINISTRATION
Monroe College
BBA - HEALTH SERVICES ADMINISTRATION
Monroe College
Skills
- Salesforce CRM
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Facets
- Google Workspace
- Zoom & Virtual Communication Tools
Timeline
Community Relations Specialist
Fidelis Care/Centene
01.2023 - Current
Health Benefits Representative
FidelisCare/Centene
11.2018 - 01.2023
Store Manager
Sprint Corporation
04.2016 - 10.2018
Store Manager
RadioShack Corporation
09.2011 - 04.2016
BBA - HEALTH SERVICES ADMINISTRATION
Monroe College
AAS - MEDICAL ADMINISTRATION
Monroe College