Suleima Villa
El Paso,TX
Summary
Dynamic Area Manager with over 9 years of leadership experience in retail operations, specializing in team leadership, revenue growth, and operational efficiency across multiple locations. Recognized for driving performance, achieving top sales awards, and cultivating an environment of employee excellence and customer satisfaction.
Overview
12
12
years of professional experience
Work History
District Manager
Metro by T-Mobile
El Paso, TX
11.2017 - Current
- Supervised 20 employees, ensuring optimal productivity in my district.
- Achieved operational efficiency by effectively managing all reporting and compliance procedures for a site comprising of 5 managers and 20 employees.
- Boosted team morale and overall revenue by creating sales contests.
- Manage about $5,000 weekly in phone inventory control.
- Evaluated performance, improved processes, managed payroll and budgeting.
- Evaluated schedules, orders, and forecasts to plan operational processes and meet timetables.
- Follow up weekly with managers and compare week-over-week sales.
- Maintained client relationships, built trust, and established loyal clientele.
- Implemented strategic monthly store events to drive customer engagement.
- Overall, in 2024, I have managed to increase my store's conversion from an average of 9.8% to 18% in sales in 6 months, with August being our best month so far.
Store Manager
Metro PCS
El Paso, TX
07.2014 - 11.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Sales Associate
David's Bridal Inc.
El Paso, TX
10.2013 - 06.2014
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Negotiated and closed deals with minimal oversight.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed bridals gowns items and checking inventory for items at other locations.
- Reset store displays for special events and seasonal merchandise changes.
Assistant
Elodias
El Paso, TX
02.2013 - 10.2013
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Sanitized workstations and salon equipment to reduce risk of infection.
Education
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Team building and motivation
- Issue and conflict resolution
- Mobile technologies and services
- Work Planning and Prioritization
- Vendor Relationship Management
- Relationship building and management
- Sales Pipeline Management
Accomplishments
- Received MVP Award in 2016.
- Recognized as Employee in the year of 2016 for outstanding performance and team contributions.
- Achieved top area manager in 2017, 2018, 2019.
Timeline
District Manager
Metro by T-Mobile
11.2017 - Current
Store Manager
Metro PCS
07.2014 - 11.2017
Sales Associate
David's Bridal Inc.
10.2013 - 06.2014
Assistant
Elodias
02.2013 - 10.2013
Some College (No Degree) -
El Paso Community College