Suleiman Alsahouri
Hospitality / Customer Service
Burnsville,MN
Summary
Customer-savvy service industry vet accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Proactive with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. High energy worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
4
4
years of professional experience
Work History
Host
Estelle
Saint Paul, MN
09.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Supervised server balance and monitored table turnover to accurately seat customers.
Hospitality Leader
Pizzeria Lola
Minneapolis, MN
06.2019 - 03.2020
- Set and oversaw weekly and special event menu plans.
- Monitored food preparation, production and plating for quality control.
- Introduced mentoring program for new hosts / front of house hires
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Managed team of [Number] employees, overseeing hiring, training, and professional growth of employees.
- Managed on-site evaluations, internal audits and customer surveys.
- Worked with [Type] customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Host
Pizzeria Lola
Minneapolis, MN
12.2015 - 12.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- fostered good team and guest chemistry / energy
Dishwasher
Pizzeria Lola
Minneapolis, MN
11.2014 - 06.2015
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently and quickly cleaned various dishes, silverware and [Type] to provide smooth service and reduce wait times.
Education
Burnsville High School
Burnsville, MNSkills
High-volume dining
Reservation coordination
Hospitality service expertise
Interactive communication skills
Dining room management
Guest seating arrangements
Food preparation and safety
Food running
Performance improvement
Table setting knowledge
Additional Information
currently in therapy, doing lots of inner work and personal growth. love people and being part of a team, rooted in compassion, love, and to be of service
Timeline
Host
Estelle
09.2021 - Current
Hospitality Leader
Pizzeria Lola
06.2019 - 03.2020
Host
Pizzeria Lola
12.2015 - 12.2017
Dishwasher
Pizzeria Lola
11.2014 - 06.2015
Burnsville High School