Sulema McManus
Haslet,Texas
Summary
A detailed, goal-oriented and bilingual professional with over 15 years’ experience in all facets of the registration and admission for various medical office and Emergency Room settings.
Overview
19
19
years of professional experience
Work History
Patient access representative
John Peter Smith Healthcare
04.2023 - Current
- Cash collection
- Appointment reminder calls
- Keep up with policies and procedures through learning courses on line or in person
- Facilitated patient registration and appointment scheduling efficiently and accurately.
- Managed insurance verification processes to ensure coverage and eligibility.
Patient Services Representative
Next Care Urgent Care
08.2020 - 04.2023
- Welcome patients and family members in a professional manner.
- Cash collection calculate and collect liable amounts
- Open and Close Clinic
- Verified all insurances let patients know about copays and coinsurance and deductible amounts
- Assist with being a witness for the Doctor when male/female patients are in room
- Travel to other locations when staff was low
- Assisted office manager if she was needing help with anything for the office
- Trained new hires
Medical Office Assistant
Excel Urology
08.2019 - 08.2020
- Welcome patients and family members in a professional manner.
- Answer incoming calls in a professional, accurate, timely and courteous manner.
- Calculate and collect patient liable amounts
- Surgery Scheduling
- Referrals
- Insurance verification
- Fax orders to appropriate locations
- Trained all new hires
Medical Receptionist
Kid Care Pediatrics
07.2017 - 04.2018
- Welcome patients and family members in a professional manner
- Check in/check out
- Confirm appointments
- Insurance verification
Medical Receptionist
Cook Childrens Neighborhood Clinic
11.2015 - 01.2017
- Welcome patients and family members in a professional manner
- Check in
- Confirm appointments
- Insurance verification
PATIENT ACCESS REP: Emergency Room
Parallon Services @ HCA
08.2006 - 11.2015
- Welcome patients and family members in a professional manner
- Contact nursing staff for emergency medical needs and answer patient and visitor question
- Put in nurse orders in the system
- Register patients at their bedside utilize cart ensure charts are completed and accurate
- Communicate with incoming shift of any changes or updates that need to be done
- Met all Quality Assurance goals.
- Assisted in new hire peer interviews.
- Part of a group on the board of employee’s process and procedure.
- Trained, developed, coached, and mentored staff
Skills
- Microsoft Office
- Keyboarding
- Organization Skills
- Effective Listening
- Phone Skills
- 10 Key
- Meditech
- Athena
- Allscripts
- Epic
- AIDET
- Insurance verification
- Cash collection
- Policy compliance
- Healthcare documentation
Accomplishments
- Met all Quality Assurance goals.
- Assisted in new hire peer interviews.
- Part of a group on the board of employee’s process and procedure.
- Trained, developed, coached, and mentored staff
Languages
Spanish
Timeline
Patient access representative
John Peter Smith Healthcare
04.2023 - Current
Patient Services Representative
Next Care Urgent Care
08.2020 - 04.2023
Medical Office Assistant
Excel Urology
08.2019 - 08.2020
Medical Receptionist
Kid Care Pediatrics
07.2017 - 04.2018
Medical Receptionist
Cook Childrens Neighborhood Clinic
11.2015 - 01.2017
PATIENT ACCESS REP: Emergency Room
Parallon Services @ HCA
08.2006 - 11.2015