Suleman Riaz
Staten Island,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Manager
Kap Food & Fuel
Staten Island, NY
01.2023 - 01.2025
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Directed recruitment, hiring, and training of new staff members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Cashier
Kap Food & Fuel
Staten Island, NY
09.2021 - 12.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2022
Master of Science - Business Management
College of Staten Island
Staten Island, NY05-2026
Skills
- Marketing
- Vendor management
- Risk management
- Team leadership
- Revenue management
- Customer service
- Operations management
- Staff management
- Shift scheduling
- Sales management
- Decision-making
- Inventory management
Timeline
Manager
Kap Food & Fuel
01.2023 - 01.2025
Cashier
Kap Food & Fuel
09.2021 - 12.2022
High School Diploma -
Tottenville High School
Master of Science - Business Management
College of Staten Island