Sulenny Torres
Naples,FL
Summary
Dynamic leader with proven expertise in customer service and staff management, honed at TJX Companies and other retail environments. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in discrepancies. Skilled in team leadership and problem-solving, adept at fostering positive work relationships and driving business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jack and Jill Adult Store
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Coordinator
TJX Companies
10.2019 - 12.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
Sales Associate
Party City
03.2018 - 10.2019
Education
Certified Nursing Assistant - Nursing
Lorenzo Walker Technical Collage
Naples, FL05.2022
GED - High School
Lorenzo Walker Technical College
Naples, FL2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Jack and Jill Adult Store
08.2024 - Current
Customer Service Coordinator
TJX Companies
10.2019 - 12.2023
Sales Associate
Party City
03.2018 - 10.2019
Certified Nursing Assistant - Nursing
Lorenzo Walker Technical Collage
GED - High School
Lorenzo Walker Technical College
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