Suleymi Zarate
Cuba Libre Restaurant
Davenport
2
Languages
3
years of professional experience
I have a strong work ethic, a proven ability to meet deadlines, and a collaborative mindset.
Dynamic professional with experience in hospitality and healthcare environments. Known for strong team collaboration and interactive communication skills, effectively managing high-pressure situations while ensuring customer satisfaction and operational efficiency.
Work History
Host
6 Months- Managed reservations and waitlists using OpenTable to optimize seating arrangements.
- Greeted and seated guests efficiently, enhancing overall customer experience.
- Trained new hosts on operational procedures and customer service standards.
- Handled guest inquiries and concerns promptly to maintain satisfaction levels.
- Monitored dining area for cleanliness, ensuring a welcoming atmosphere for patrons.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Front Desk Receptionist
2 Years 11 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted with billing processes, verifying insurance information and processing payments promptly.
- Implemented office procedures that improved workflow efficiency and reduced patient wait times significantly.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Answered multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
Education
High School Diploma
Skills
Hospitality and accommodation
Customer service
Phone etiquette
Interactive communication skills
Multitasking proficiency
Effective time management
Team collaboration
Adaptability
Detail-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Cuba Libre Restaurant
02.2026 - CurrentRead More
Front Desk Receptionist
Davenport Chiropractic & Injury Center
08.2023 - 07.2026Read More
New Direction Academy
High School Diploma
Read More