Sulinne Samano
Riverside,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Access Coordinator
Nephrology Associates Medical Group
02.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
Surgical Coordinator
Parkview Community Hospital/Outpatient Bariatric
01.2022 - 02.2023
- Conducted patient preoperative interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Administrative Assistant/Subpoena Clerk
Oracle Imaging Inc
06.2020 - 12.2021
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Comply with all HIPPA laws and regulations
- Skill in operating a computer and scanner, as well as software program
- Telephone etiquette, superior customer service, and professional communication.
Education
High School -
San Jacinto High School
San Jacinto, CA06.2017
Skills
- Front Office Operations
- Online Systems
- Operational Requirements
- Facility Coordinating
- CPT Coding
- Pre-Authorization Management
- Diagnostic Tests
- Insurance Coordination
- Team Leadership
- Registration Coordination
Timeline
Patient Access Coordinator
Nephrology Associates Medical Group
02.2023 - Current
Surgical Coordinator
Parkview Community Hospital/Outpatient Bariatric
01.2022 - 02.2023
Administrative Assistant/Subpoena Clerk
Oracle Imaging Inc
06.2020 - 12.2021
High School -
San Jacinto High School
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