Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sulinne Samano

Riverside,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Patient Access Coordinator

Nephrology Associates Medical Group
2023.02 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Surgical Coordinator

Parkview Community Hospital/Outpatient Bariatric
2020.01 - 2023.02
  • Conducted patient preoperative interviews, recording and documenting relevant information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Received and routed laboratory results to correct clinical staff members.
  • Processed medical insurance claims and payments.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Coordinated with facilities to set up over 35 surgeries monthly for Bariatric Surgeons

Education

High School -

San Jacinto High School
San Jacinto, CA
06.2017

Skills

  • Front Office Operations
  • Online Systems
  • Operational Requirements
  • Facility Coordinating
  • CPT Coding
  • Pre-Authorization Management
  • Diagnostic Tests
  • Insurance Coordination
  • Team Leadership
  • Registration Coordination
  • Care Plan Recommendations

Languages

English
Native or Bilingual

Timeline

Patient Access Coordinator

Nephrology Associates Medical Group
2023.02 - Current

Surgical Coordinator

Parkview Community Hospital/Outpatient Bariatric
2020.01 - 2023.02

High School -

San Jacinto High School
Sulinne Samano