Sulinne Samano
Riverside,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Access Coordinator
Nephrology Associates Medical Group
02.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Surgical Coordinator
Parkview Community Hospital/Outpatient Bariatric
01.2020 - 02.2023
- Conducted patient preoperative interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Coordinated with facilities to set up over 35 surgeries monthly for Bariatric Surgeons
Education
High School -
San Jacinto High School
San Jacinto, CA06.2017
Skills
- Front Office Operations
- Online Systems
- Operational Requirements
- Facility Coordinating
- CPT Coding
- Pre-Authorization Management
- Diagnostic Tests
- Insurance Coordination
- Team Leadership
- Registration Coordination
- Care Plan Recommendations
Languages
English
Native or Bilingual
Timeline
Patient Access Coordinator
Nephrology Associates Medical Group
02.2023 - Current
Surgical Coordinator
Parkview Community Hospital/Outpatient Bariatric
01.2020 - 02.2023
High School -
San Jacinto High School
Similar Profiles
Ana GonzalezAna Gonzalez
Lead Medical Receptionist at Nephrology Associates Medical GroupLead Medical Receptionist at Nephrology Associates Medical Group
Sulinne SamanoSulinne Samano
Patient Access Coordinator at Nephrology Associates Medical GroupPatient Access Coordinator at Nephrology Associates Medical Group
Lesdy MedinaLesdy Medina
Certified Clinical Medical Assistant at IEMG-Santa Rosa del Valle Medical GroupCertified Clinical Medical Assistant at IEMG-Santa Rosa del Valle Medical Group