Sullivan Reyes

• Completed accurate order entry and data verification.
• Updated company tracking system with latest information.
• Documented shipping information for orders and tracked packages when necessary.
• Communicated with customers to answer questions and perform account maintenance.

* Contract Position - Last day is on September 1st, 2023. *

• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Maintained order accuracy and customer satisfaction by double-checking orders while packaging product.
• Aided in training and mentoring team members to promote productivity, accuracy, and commitment to friendly service.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction daily.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Tracked and documented over 100+ customer interactions daily in customer relationship management system to maintain accurate records.