Cemeon Claiborn
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively alone or as part of a team.
Overview
11
11
years of professional experience
Work History
Order Processing Specialist
BASF Master Builders Solutions
Shakopee, MN
08.2019 - 12.2023
- Working on the Customer Care Commercial Team / Wall Systems Team reporting to Susan Backelin
- Performed data entry tasks associated with updating customer accounts in the system.
- Coordinated with customers regarding order changes, cancellations, and returns.
- Resolved customer inquiries related to order processing in a timely manner.
- Tracked shipments using shipping software applications.
- Collaborated closely with warehouse staff to ensure timely shipment of products.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
- Verified accuracy of information and executed clarification of orders.
- Provided order tracking information and resolved issues when needed.
- Monitored inventory levels to ensure sufficient stock for orders.
- Processed payments according to established protocols.
- Developed strategies for efficient management of large volume orders.
International Import/Export Analyst (Contractor)
Medtronic Corporate
Colombia Heights, MN
08.2018 - 02.2019
- Worked on the Medtronic International Customer Care Team
- Duties included generating invoices and documents for shipments, processing shipment information & documentation in U.S
- Processed international stock transfers in the ACE Homeland Security Portal.
- Created Excel Spreadsheet reports to track DC warehouse issues.
- Coordinating pick-ups for shipment transfers from the US to International Distribution Centers.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
CSR / Data Entry
Travelliance Inc
Bloomington, MN
04.2018 - 07.2018
- Travel agent for Various Airlines in the country through Travelliance
- Duties were to make sure Airline crew members such as Flight Attendants and Pilots etc
- Had Lodging & Transportation while they were working various Flights Domestic/International.
Logistics CSR (Contractor) Data Entry
Best Buy Corporate Headquarters
Richfield, MN
10.2017 - 02.2018
- Worked with Best Buy Fulfillment / Operations team to ensure BBFB business clients receive all orders post sale.
- Coordinated shipments with Best Buy Distribution Centers and Fulfillment partners.
- I also worked on Excel Spreadsheets with lists of backorder products to coordinate which DC's could fulfill these orders.
- Worked with Freight carriers to process returns of Best Buy materials.
- Tracked shipments from vendors to ensure timely delivery of goods.
CSR Inbound (Contractor) Data Entry
Pearson Vue
Bloomington, MN
05.2017 - 07.2017
- Managed copious amounts of incoming calls in regard to schedule exams like licensing exam or any other individual exams
- Identified and assessed customers’ needs to achieve satisfaction
- Provided accurate, valid and complete information by using the right methods/tools
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution and kept records of customer interactions.
Data Entry (Contractor)
Cigna Health Behavior
Eden Prairie, MN
01.2017 - 03.2017
- Medical Records Processor used Microsoft Excel, Word, Outlook
- Processed medical records and made sure that all the information was right
- Managed and took care of Database
- Responsible for Scanning documents, faxing and other administrative duties as assigned.
CSR (Contractor) Data Entry
Van Wagenen
Eden Prairie, MN
09.2016 - 12.2016
- Responsible for making outbound calls for Verifying Auto Insurance
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Kept records of customer interactions.
Data Entry (Contractor)
United Health Group
Eden Prairie, MN
04.2016 - 07.2016
- Clinical Investigator investigating Medical records for Fraud using Various systems to do this including making Excel spreadsheets and processing data in Detects & Picts.
CSR (Contractor) Data entry
Sleep number Corp.
Plymouth, MN
12.2015 - 02.2016
- Handled inbound/outbound calls to schedule or reschedule bed delivery
- Maintained company standards during calls in order to ensure high quality service.
CSR (Contractor)
Bluestem brands
Eden Prairie, MN
11.2015 - 12.2015
- Inbound calls to troubleshoot issues for customer accounts
- Provided accurate, valid and complete information by using the right methods/tools
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Parts Driver
NAPA AUTO PARTS
St. Paul, MN
06.2014 - 07.2015
- Delivered parts to Auto shops from the Napa stores
Clerk/Cashier
Party City
Eden Prairie, MN
09.2013 - 06.2014
Server
Leeann Chin
Eden Prairie, MN
01.2013 - 06.2013
Education
High School Diploma -
Eden Prairie High School / Metro South
06.2013
Skills
- Extensive Knowledge and years of SAP experience
- Extensive Microsoft Freshdesk Experience
- Proficient in Microsoft office applications ie Excel, Word etc
- Data Management
- Multitasking
- Salesforce
- Workflow Management
- Adaptability and Flexibility
Volunteer Experience
- People serving people 2x yearly
- Feed my starving children
- Also Volunteered as a musician for my church PHOJC while in High School.
Timeline
Order Processing Specialist
BASF Master Builders Solutions
08.2019 - 12.2023
International Import/Export Analyst (Contractor)
Medtronic Corporate
08.2018 - 02.2019
CSR / Data Entry
Travelliance Inc
04.2018 - 07.2018
Logistics CSR (Contractor) Data Entry
Best Buy Corporate Headquarters
10.2017 - 02.2018
CSR Inbound (Contractor) Data Entry
Pearson Vue
05.2017 - 07.2017
Data Entry (Contractor)
Cigna Health Behavior
01.2017 - 03.2017
CSR (Contractor) Data Entry
Van Wagenen
09.2016 - 12.2016
Data Entry (Contractor)
United Health Group
04.2016 - 07.2016
CSR (Contractor) Data entry
Sleep number Corp.
12.2015 - 02.2016
CSR (Contractor)
Bluestem brands
11.2015 - 12.2015
Parts Driver
NAPA AUTO PARTS
06.2014 - 07.2015
Clerk/Cashier
Party City
09.2013 - 06.2014
Server
Leeann Chin
01.2013 - 06.2013
High School Diploma -
Eden Prairie High School / Metro South
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