Nicole Donoso
Fair Oaks Ranch,Texas
Summary
Experienced Customer Service Representative and support staff to over 250+ advisors. 5+ Years of Advisor customer service experience at a full service Broker Dealer. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Strong attention to detail, problem-solving skills, and excellent written abilities. Always team-focused. Efficient data verification and transaction experience. Excellent multitasker with dedication to advisors and clients while maintaining accuracy through long hours of meticulous work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet advisor/client expectations and deadlines. Looking to seek and maintain full/part-time position that offers professional challenges utilizing interpersonal skills, experience, time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Order Processing Specialist
Crown Capital Securities
08.2019 - Current
- Complete accurate order entry and data verification.
- Communicate with Advisors to answer questions and perform account maintenance
- Upload orders to confirm accuracy, completeness and adherence to Advisor requirements
- Communicate with Advisor's to address order inquiries, changes and cancellations
- Track and monitor all submitted orders to ensure quick approval process
- Correct all errors inputted into our software
- Respond to all incoming emails with efficiency & timeless
- Utilize our wealth management software software to accurately enter customer data, process orders and update customer records.
- Complete daily tasks accurately and efficiently in a timely manner
- Train all new Advisor's on our Document Management Software
- Take calls from Advisors and trouble shoot any issues or difficulties they may be having uploading docs
- Assist and set up e-signature's
- Work daily in a team setting to ensure tasks are completed
- New Account Opening: Traditional IRA, Beneficiary IRA, Roth IRA, Trust, Estate, Individual, TOD, etc.
- New Account Opening: Brokerage, 529, UTMA, Outside Business, Direct Business, etc.
- Account View Setup for Advisors: Password Reset, Account Unlock
- Process Contributions and Distribution, Setup Periodic Contributions: Recurring ACH, Journal, Check, etc.
- Set up ACAT Transfers; Non-ACAT Transfers; Outside Transfers
- Submit Applications - Fidelity, Schwab, TD Ameritrade, Asset Mark, American Funds etc
Co-Owner Operator
CAL State PM
05.2009 - 01.2014
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Trained new subcontractors on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained all incoming accounts receivables
- Daily Route Scheduling
- Problem solving
- Weekly on site inspections
- Submit inspection reports to service providers in a time driven environment
Education
Associate of Arts -
Orange Coast College
Costa Mesa2007
Skills
- 5 years of Daily Support to 250 advisors
- Experienced new Advisor Trainer on management software
- Data/Order Entry
- Order Processing - knowledge and experience in submission of Investment Applications, checks, wires, ACH’s, deposits, and journals Daily Task's completed in a deadline driven environment
- Continuous Learning- Keeping up to date on new processes and controls, actively participating in team huddles and other meetings
- Accuracy in order preparation and processing
- Time prioritization
- Complex problem-solving abilities
- Daily critical thinking experience
Timeline
Order Processing Specialist
Crown Capital Securities
08.2019 - Current
Co-Owner Operator
CAL State PM
05.2009 - 01.2014
Associate of Arts -
Orange Coast College
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