Martinique Stewart
Queens,NY
Summary
Highly motivated, energetic customer service professional with strong work ethics and commitment to excellence. Excellent interpersonal skills with the ability to deal effectively with a diverse population. Skilled with concepts of customer service, customer resolution, and telecommunications skills.
Overview
14
14
years of professional experience
Work History
Order Processing Specialist
TileBar
Inwood, New York
02.2023 - 08.2025
- Processed customer orders in ERP and order management system, ensuring timely fulfillment.
- Resolved order exceptions, backorders, and shipping issues with customers.
- Reviewed purchase details for tile, slab, and mosaic accuracy to prevent discrepancies.
- Tracked and managed damaged freight claims and replacement order requests for customer satisfaction.
Lighting Specialist
W.A.C
Port Washington, N.Y
01.2017 - 01.2019
- Advised customers on W.A.C lighting product selection and application needs.
- Reviewed fixture specifications, cut sheets, and photometric data for W.A.C projects.
- Prepared lighting submittals and sample packages for design teams.
- Resolved customer questions about installation, compatibility, and controls.
Customer Service Representative
Duty Free North America
Jamaica, N.Y
01.2012 - 01.2015
- Processed sales, exchanges, and refunds through point-of-sale systems.
- Assisted travelers with duty-free product questions and purchase selections.
- Maintained accurate cash handling and transaction records.
Education
Associates Degree - Criminal Justice
ASA College
Skills
- 10 Years of Customer Service
- Skilled in variety PC software (Word, Excel, SAP, AAD, 360, and RIO)
- Telecommunication
Interests
Committed to working with a team of diverse peers while using and growing my skills in the customer service/ telecommunication industry. Using these skills to present my work ethic and personality to help the world daily.
Timeline
Order Processing Specialist
TileBar
02.2023 - 08.2025
Lighting Specialist
W.A.C
01.2017 - 01.2019
Customer Service Representative
Duty Free North America
01.2012 - 01.2015
Associates Degree - Criminal Justice
ASA College