Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic

Sulonda Quarles

Cincinnati

Summary

Dynamic tax preparer with extensive experience in customer engagement and data entry, specializing in delivering accurate tax preparation services. Proven ability to streamline processes while ensuring compliance, contributing to client satisfaction and repeat business. Adept in utilizing tax software to enhance efficiency and accuracy, with a focus on detail-oriented service. Ready to leverage skills to support clients in achieving their financial goals.

Overview

1
1
Certification
19
19
years of professional experience

Work History

Prototype Specialist

Proctor Gamble Adecco
Cincinnati
08.2022 - 07.2026
  • Designed and launched innovative products for women and infants to address specific needs and preferences

Tax preparer

Phillips Tax Service
Cincinnati
12.2024 - 04.2026
  • Greeting the customers; collecting data to enter into the tax program ,printing checks office administration duties, training.

Loan Officer

Citizens Bank
Cincinnati
08.2019 - 10.2021
  • Approving loans for gaming console for department stores

Customer Service Representative

Walgreens Call Center
Cincinnati
02.2020 - 08.2021
  • Inbound call center for Walgreen placing prescriptions checking refill dates problem solving

Customer Service Representative

Convergys
Cincinnati
05.2015 - 06.2017
  • Inbound call ctr for eye med
  • Checking start date approval of use for vsq eye insurance
  • Giving the eye prescription over trouble shooting and problem solving

Daycare Provider

K&K Kids
Cincinnati
01.2008 - 06.2015
  • Supervised and engaged children ages 6 months to 12 years in a nurturing home environment, fostering social and emotional development.
  • Supervised daily activities and ensured children's safety during playtime.
  • Developed engaging lesson plans to support children's learning and development.
  • Communicated regularly with parents about their child's progress and needs.

Education

High School Diploma -

Forest Park High School
Cincinnati, OH
06-1990

Skills

  • Customer Data Entry
  • Customer Service
  • Customer Engagement
  • Attention to Detail
  • Client Relationship Management
  • Tax Software Proficiency
  • Tax Preparation
  • Home Care
  • Caregiving
  • Alzheimer's Care
  • Patient Care
  • Autism Experience
  • Dementia Care
  • Microsoft Word
  • Babysitting
  • Experience with Children
  • Training development
  • Problem solving
  • Customer relations

Certification

  • CPR Certification
  • First Aid Certification
  • State Tested Nursing Assistant

Accomplishments

  • I have my CPR first aid certificate.
  • I can administrate medicine.
  • I have also worked with disabled kids in their home.

Personal Information

Authorized To Work: US

Timeline

Tax preparer

Phillips Tax Service
12.2024 - 04.2026

Prototype Specialist

Proctor Gamble Adecco
08.2022 - 07.2026

Customer Service Representative

Walgreens Call Center
02.2020 - 08.2021

Loan Officer

Citizens Bank
08.2019 - 10.2021

Customer Service Representative

Convergys
05.2015 - 06.2017

Daycare Provider

K&K Kids
01.2008 - 06.2015

High School Diploma -

Forest Park High School
Sulonda Quarles