Sultana Eugene
Gretna,LA
Summary
I have over 21 years of management experience. I am a reliable, dedicated and hardworking person. I always give 100 percent and I am a team player as well as a driven leader. I am organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. I am also a good trainer at my current job I had three assistants that i trained go on to become store managers. I also worked with my neighboring stores to help them with staffing needs,
Overview
10
10
years of professional experience
Work History
Store Manager
Family Dollar
Westwego, LA
03.2016 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager
Circle K
Marrero, LA
06.2014 - 03.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Associate of Science - General Studies
Delgado Community College
New Orleans, LA05-2012
High School Diploma -
Edna Karr High School
New Orleans, LA05-1997
Bachelor of Science - Interdisciplinary Studies
University of New Orleans
New Orleans, LASkills
- Shift Scheduling
- POS Systems
- Report Generation
- Competitor Monitoring
- Partnership Building
- Operations Management
- Employee Training
- Customer Service Management
- Leadership Development
- Documentation And Reporting
- MS Office proficient
- Multitasking and Organization
Timeline
Store Manager
Family Dollar
03.2016 - Current
Assistant Store Manager
Circle K
06.2014 - 03.2016
Associate of Science - General Studies
Delgado Community College
High School Diploma -
Edna Karr High School
Bachelor of Science - Interdisciplinary Studies
University of New Orleans
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