Suly Guzman - Cruz
Pleasantville,New Jersey
Summary
Bilingual (English/Spanish) hospitality and customer service professional with 6+ years of experience in high-volume casino, restaurant, and food service environments. Skilled in guest relations, cash handling, casino comps, and team collaboration. Known for working well under pressure, learning quickly, and delivering excellent customer experiences. Certified Phlebotomy Technician (NHA) with strong adaptability across industries.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess / To-Go Specialist
Morton’s The Steakhouse
Atlantic City, NJ
05.2023 - Current
- Greet and seat guests in a fine dining environment while managing reservations and seating flow.
- Handle to-go orders and coordinate packaging, accuracy, and guest pick-up.
- Assist management and servers by processing comps and adjustments to guest checks.
- Support floor operations by bussing tables and assisting with guest needs during peak service.
- Deliver high-level customer service and maintain professional dining standards.
Hostess (Chelsea 5 Gastropub, Il Verdi, Ossu Tavern, Golden Dynasty)
Tropicana Casino & Resort
Atlantic City, NJ
11.2021 - 01.2023
- Greeted and seated 100+ guests per shift in a fast-paced casino dining environment.
- Processed guest comps and promotional offers, ensuring accuracy and compliance with casino policies.
- Maintained reservations, seating charts, and waitlists with efficiency.
- Supported servers and bussers to maintain smooth operations during peak hours.
- Delivered outstanding customer service, resolving guest concerns quickly and professionally.
Cashier/Expo
Pizzata/Tropicana
Atlantic City, NJ
09.2021 - 11.2022
- Managed all customers, worked proficiently in a busy restaurant/shop
- Assisted management with end-of-shift money handling.
- Maintained a welcoming and professional atmosphere for guests.
Hostess
Charthouse/Golden Nugget
Atlantic City, NJ
09.2020 - 10.2021
- Coordinated reservations and seating for a fine dining restaurant.
- Ensured smooth guest flow while supporting servers and management.
- Assisted with bussing and guest needs during peak hours.
- Respond to guests requests in a timely and efficient manner
- Helped team members wherever help is needed
- Performs closing duties
- Assisting other with side work including but not limited to cleaning, restocking, and to check regular restaurant activity flow
Cashier/Server/Expo
Le Petite Crêperie
Atlantic City, NJ
03.2019 - 09.2023
- Handled cash and card transactions, assisted with end-of-shift closeouts.
- Processed to-go orders and assisted with food preparation.
- Provided friendly and efficient service in a fast-paced environment.
- Cleaned tables and machines used for cooking
- Open and closed restaurant
Education
No Degree - Health Sciences
Atlantic Cape Community College
Mays Landing, NJCPT - Phlebotomy
Atlantic County Institute of Technology
Mays Landing, NJ12.2024
High School Diploma - undefined
Atlantic City High School
Atlantic City, New Jersey01.2019
Skills
- Bilingual: Fluent in English & Spanish
- Customer Service & Guest Relations
- Cash Handling, POS Systems & Shift Closeouts
- Casino Comps Processing & Player Services
- Casino Employee License (NJ)
- Multitasking & Time Management
- Team Collaboration & Independent Work
- Quick Learner, Adaptable Under Pressure
- Food Handling & Safety Awareness
- Phone etiquette
- Detail-oriented
- High volume dining
- Upselling
Certification
Certified Phlebotomy Technician (CPT) | National Healthcareer Association (NHA), 2025
Timeline
Hostess / To-Go Specialist
Morton’s The Steakhouse
05.2023 - Current
Hostess (Chelsea 5 Gastropub, Il Verdi, Ossu Tavern, Golden Dynasty)
Tropicana Casino & Resort
11.2021 - 01.2023
Cashier/Expo
Pizzata/Tropicana
09.2021 - 11.2022
Hostess
Charthouse/Golden Nugget
09.2020 - 10.2021
Cashier/Server/Expo
Le Petite Crêperie
03.2019 - 09.2023
High School Diploma - undefined
Atlantic City High School
No Degree - Health Sciences
Atlantic Cape Community College
CPT - Phlebotomy
Atlantic County Institute of Technology