Sum Mai
Fort Worth
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at previous workplaces. Proven ability to engage guests and collaborate effectively with teams, ensuring seamless service. Adept in inventory management and maintaining cleanliness standards, fostering positive interactions that enhance customer loyalty.
Overview
3
3
years of professional experience
Work History
Server
Kurogi
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lash Technician
Self Employed Services
05.2024 - Current
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
Server
Itoko
04.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Hollister.Co
02.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Arlington High School
Arlington, TX05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Team collaboration
- Inventory management
- Calm demeanor
- Positive guest interactions
Timeline
Server
Kurogi
02.2025 - Current
Lash Technician
Self Employed Services
05.2024 - Current
Server
Itoko
04.2023 - 10.2023
Sales Associate
Hollister.Co
02.2022 - 10.2022
Arlington High School
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