SUMAN KHAN
JAMAICA,NY
Summary
Dynamic customer service professional with a proven track record at Mezze Cafe and Bar, excelling in customer satisfaction and complaint resolution. Known for maintaining composure under pressure, I effectively handled cash transactions and trained new staff, fostering a collaborative team environment that enhanced customer loyalty and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
MEZZE CAFE AND BAR
JFK T8
01.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
SM MODEL HIGHSCHOOL ,GOPALGANJ,BANGLADESH
DHAKA,BANGLADESHSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Product knowledge
- Refund handling
- Order coordination
- Problem-solving
- Customer assistance
- Cleaning and sanitizing
- Team collaboration
Languages
English
Limited Working
Timeline
Customer Service Cashier
MEZZE CAFE AND BAR
01.2023 - 01.2025
High School Diploma -
SM MODEL HIGHSCHOOL ,GOPALGANJ,BANGLADESH
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