SUMAYA MAKHMUDOVA
Brooklyn,NY
Summary
Experienced in the hospitality industry with a strong focus on customer satisfaction, committed to fostering lasting relationships through exceptional service. Well-versed in reservation and hotel management systems.
Overview
1
1
year of professional experience
Work History
Frond Desk Agent
Shohkand Hotel
Khujand, Sughd
01.2021 - 02.2022
- Provided information about hotel amenities, services, and local attractions.
- Kept records of room availability and guest accounts, manually or using computers.
- Kept accurate records of guest transactions.
- Posted charges, updated accounts and issued bills to departing guests.
- Verified accuracy of room rates and other charges during check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
Education
Bachelor of Science - Economics
State University of Law, Business And Politics
Khujand, Sughd, Tajikistan06-2014
Skills
- Office Management
- Guest Amenities
- Report Generation
- Fluent in Russian and Persian
- Information Protection
- Safety and Security Procedures
Languages
English
Professional
Russian
Full Professional
Persian
Native/ Bilingual
Uzbek
Limited
Timeline
Frond Desk Agent
Shohkand Hotel
01.2021 - 02.2022
Bachelor of Science - Economics
State University of Law, Business And Politics
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