SUMEET SRAN
CINCINNATI,OH
Summary
Effectiveness in managing day-to-day operations is fueled by more than 6 years of experience with a strict attention to detail. Serve as an Assistant General Manager associated within an airport facility where ensuring policy, stratagem, code of conduct, trade secrets, insurance, and government (FAA, DOT, TSA, State & Federal) regulations are the number one priority. A dedicated leader with strengths in digesting complex analytic data and presenting in consumable formats which contributed to marked sales improvements, risk analysis, process assessments, and improved day-to-day operations.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Prospect Airport Services
Hebron, Ky
09.2023 - Current
- Management of site operations at CVG airport Cultivating and strengthening of client business relationships.
- Coordinated monthly budgets, ensured achievement of target margins through effective financial management. Oversaw payroll preparation, employee attendance, and administration for staff.
- Met business targets through the implementation of streamlined operations strategies while ensuring compliance with industry regulations and standards.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Delegated work to staff, setting priorities and goals.
Operations Manager
Prospect Airport Services
Cleveland, OH
12.2022 - 09.2023
- Achieved seamless management of day-to-day airport operations through supporting team development and prioritizing customer satisfaction.
- Conducted performance evaluations for +80 employees and delivered constructive feedback to encourage increased job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Investigated customer complaints related to service quality or employee issues.
Duty Manager
Real Smoq'ed BBQ
Cleveland, OH
01.2020 - 12.2022
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Provided training sessions for new staff members on company policies and procedures.
- Ensured adherence to health and safety regulations provided by FDA & OSHA throughout the premises.
Education
Train The Trainer - Cabin Cleaning & Wheelchair
Prospect Airport Services
Dallas, TX02-2024
Vendor Train The Trainer - Jetblue Vendor Training
Jetblue Academy
New York, NY03-2023
Bachelor's Degree Program - Sports Management
Cleveland State University
05-2022
Skills
- Operations Management
- Training and development skill
- Customer Relationship Management (CRM)
- Multilingual & Active Listener
- Facility Management
- Conflict Resolutions
- Operations Oversight
- Food safety and sanitation
Timeline
Assistant General Manager
Prospect Airport Services
09.2023 - Current
Operations Manager
Prospect Airport Services
12.2022 - 09.2023
Duty Manager
Real Smoq'ed BBQ
01.2020 - 12.2022
Train The Trainer - Cabin Cleaning & Wheelchair
Prospect Airport Services
Vendor Train The Trainer - Jetblue Vendor Training
Jetblue Academy
Bachelor's Degree Program - Sports Management
Cleveland State University
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