Sumers Foss
Phoenix,AZ
Summary
Dynamic and client-focused professional with a proven track record at The Lash and Sugar Company, enhancing customer experiences and swiftly advancing in skill proficiency. Excelled in interpersonal communication and mastered a wide range of aesthetic treatments, including eyelash extensions and spray tanning. Demonstrated exceptional organizational abilities and a commitment to team development, achieving over 50% improvement in health and safety measures.
Overview
10
10
years of professional experience
Work History
Server
Moxies Bar & Grill
Scottsdale, AZ
06.2024 - Current
- Provided excellent customer service by anticipating needs, and responding promptly to requests.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Demonstrated ability to interact with customers in a friendly, professional manner.
- Prioritized multiple tasks in a dynamic environment, and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout the meal service, replenishing drinks, and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Used focus and memorization skills to keep track of tables and remember orders.
- Encouraged guests to buy additional items, such as appetizers, drinks, and desserts.
- I attended the required trainings and meetings for the company and restaurant, improving my skills.
- Executed seamless front-of-house tasks, creating unforgettable dining moments, resulting in customer loyalty.
Master Lash Artist
The Lash and Sugar Company
Chandler, AZ
12.2021 - 11.2023
- Warmly greeted and assisted clients, both new and returning, to ensure a positive experience.
- Managed the salon's opening and closing procedures daily, and performed weekly cleaning tasks to maintain a clean and welcoming environment.
- Strictly adhered to up-to-date disinfection and safety protocols to ensure the well-being of clients and staff.
- Quickly advanced from a lash artist with minimal experience, initially specializing in classic lashes, to becoming a master proficient in volume hand-made fans, spray tans, brow tint and lamination, and lash lift and tint within just five months.
- Demonstrated flexibility by covering work shifts for team members during my days off, and also contributed to the creation of YouTube videos and other social media content for management.
- Actively participated in training and mentoring new employees, ensuring their smooth integration into the team, and efficient workdays.
- Maintained a positive and outgoing attitude, enhancing the overall client experience, and fostering a welcoming atmosphere.
- Personal growth and increased confidence through this role enable me to provide clients with the best version of themselves.
- Interviewed clients to obtain information about contraindications, and examined skin to evaluate the suitability of treatments.
Server , Server Trainer
Sickies Garage
Fargo, ND
01.2020 - 09.2021
- Memorized over 50 menu items and rotating specials to provide customized recommendations to guests
- Swiftly and consistently resolved conflicts, resulting in 100% customer satisfaction
- Enhanced overall effectiveness of health and safety measures by over 50% with extensive employee education on regulations.
- Welcomed new and returning customers, enhancing customer loyalty.
- Upheld rigorous cleanliness and social distancing protocols throughout the COVID-19 pandemic to safeguard employee health and enhance customer satisfaction.
- Provided training to new employees on service standards and menu items, enhancing the onboarding process
- Handled successful delivery of to-go orders, maintaining high levels of customer contentment.
- Additionally, assisted in hosting duties, ensuring customers were warmly greeted and seated promptly
Retail Sales Associate
Plato's Closet
Bismarck, ND
12.2019 - 02.2020
- Maintained a clean and organized inventory, and created displays for rotating seasonal clothing and accessories.
- Anticipated customer needs, and provided them with high-quality service while upholding brand standards and values, to ensure customer satisfaction.
- Enthusiastically guided customers through the process of finding their ideal styles, successfully.
- Managed POS system transactions, including credit, cash, exchanges, returns, and refunds, to ensure a seamless and accurate cash flow.
- Proactively stayed informed about the latest sale offerings and loyalty programs.
Homemaker Aide
The Benedicting Living Center
Garrison, ND
06.2015 - 05.2018
- Organized household activities such as laundry, cleaning, errands, and meal preparation.
- Taught basic life skills such as cooking, budgeting, and shopping for clothing and groceries.
- Kept safe, secure and healthy environment by maintaining security precautions and following dietary requirements and nutrition standards.
- Prepared meals and snacks according to the care plan. Advised on nutrition, cleanliness, and housekeeping to facilitate activities of daily living.
- Helped maintain a clean living environment for each client by performing light housekeeping duties.
- Monitored client by observing physical and mental condition, intake, output, and exercise.
- Developed positive relationships with clients through friendly conversation and active listening.
Responded promptly to emergency situations involving medical needs, or behavioral issues. - Established positive relationships with patients and their families to provide emotional support.
- Maintained a professional and compassionate demeanor while interacting with clients and their families.
- Prepared meals for clients according to health and dietary needs.
- Possessed a calm, professional, and courteous attitude towards customers and colleagues.
Education
Licensed Laser Technician - Laser Technician
SAA Laser Institute
Mesa, AZ10-2024
Licensed Esthetician - Esthetician
The Salon Professional Academy
Fargo, ND02-2021
Biology
Bismarck State College
Bismarck, NDSkills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Experience in training new team members
- POS system knowledge
- Delivery driving experience
- Upselling
- Facials
- Microdermabrasion
- Chemical peels
- Eyelash extensions
- Lash lifts and tints
- Brow lamination
- Spray tanning
- Waxing
- IPL
- Non-Ablative Resurfacing
- Vascular lesions, spider veins
- RF body contouring
- RF skin tightening
- RF Micro-needling
- Skin Toning
- Tattoo removal
- Advanced Cool Peel Technique
- Laser hair reduction
- Traditional microneedling
- Hair restoration
Accomplishments
- Senior Athlete
Socials / Portfolio
Instagram : goldies.beauty
References
- Michelle Fox - SAA Laser Institute
Phone : (316)990-5880
Email : Michelle@saainstitute.com
- Desiree De La Fuente - AZ laser Studio Med Spa
Phone : (602)432-7270
Email : Rossdcm88@gmail.com
Timeline
Server
Moxies Bar & Grill
06.2024 - Current
Master Lash Artist
The Lash and Sugar Company
12.2021 - 11.2023
Server , Server Trainer
Sickies Garage
01.2020 - 09.2021
Retail Sales Associate
Plato's Closet
12.2019 - 02.2020
Homemaker Aide
The Benedicting Living Center
06.2015 - 05.2018
Licensed Laser Technician - Laser Technician
SAA Laser Institute
Licensed Esthetician - Esthetician
The Salon Professional Academy
Biology
Bismarck State College
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