Sumie Hirose
Novato,CA
Summary
Dynamic Sales Associate with a proven track record at both Macy's & Bloomingdale’s San Francisco, Store. Excelling in reliability, adaptability, listening and teamwork. Enhanced customer loyalty through personalized experiences and effective problem-solving, driving increased sales revenue. Skilled in inventory management and maintaining store aesthetics, consistently delivering exceptional shopping experiences that foster repeat business.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
15
15
years of professional experience
Work History
Sales Associate
Macy’s & Bloomingdale's
10.2010 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandises.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Boosted average transaction value through effective cross-selling of related products or services.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Helped customers locate products and checked store system for merchandise at other sites.
Education
MBA - International Business Management
University of San Francisco
San Francisco, CABachelor of Science - International Business
University of San Francisco
San Francisco, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
Accomplishments
- Exceeded monthly quota many times.
- Awarded “Employee of the Month” in 2021 & 2022
- Brought in more than 100 new customers.
- Supervised team of 5 staff members.
Languages
English and Japanese
Full Professional
Timeline
Sales Associate
Macy’s & Bloomingdale's
10.2010 - 04.2025
MBA - International Business Management
University of San Francisco
Bachelor of Science - International Business
University of San Francisco
Similar Profiles
Jonathan CottrellJonathan Cottrell
Engineer II/ Junior Chief at Macy’s Inc. / Bloomingdale'sEngineer II/ Junior Chief at Macy’s Inc. / Bloomingdale's
Kayla BallardKayla Ballard
ICQA Troubleshooter at Macy’s Corporate Service, Inc. Macy’s LogisticsICQA Troubleshooter at Macy’s Corporate Service, Inc. Macy’s Logistics
Keyanna Forbes-HeslopKeyanna Forbes-Heslop
Commission Sales Associate - Home at Bloomingdale'sCommission Sales Associate - Home at Bloomingdale's
Reid McAllisterReid McAllister
Owner at Marin Painting & RepairsOwner at Marin Painting & Repairs
Casey ClancyCasey Clancy
Director of Maintenance and Operations at Sausalito Marin City School DistrictDirector of Maintenance and Operations at Sausalito Marin City School District