Sumikshya Sigdel
Caldwell,NJ
Summary
Rising junior with a passion for data analytics, adept at resolving computer system, mobile device, and peripheral equipment issues. Well-versed in usability and security matters, with a strong ability for independent problem investigation and troubleshooting.
Overview
5
5
years of professional experience
Work History
Information Technology Help Desk Technician
Caldwell University
Caldwell, NJ
01.2024 - Current
- Delivered technical assistance to clients through diverse customer service channels such as phone, email, or personal interactions
- Assisted customers with password resets and account lockouts. Tested network connections to ensure proper operation of the system. Used ticketing systems to log and track user requests and issues.
Receptionist
Anjana Aadhunik Furniture Udyog
Biratnagar, Nepal
05.2020 - 08.2020
- Notified company personnel of visitor arrival, answered phone calls, maintained the delivery and payment logbook.
Data entry Operator
Rastriya Banijya Bank
Biratnagar, Nepal
05.2019 - 08.2019
- Updated KYC of senior citizens, collected and entered data in a spreadsheet, helped to create new DEMAT.
Education
Bachelor of Science - Double Major: Computer Science and Accounting
Caldwell University
Caldwell, NJ05.2026
High School Diploma -
Arniko Awasiya Secondary School
Biratnagar, Nepal06.2021
Skills
- Knowledge of Microsoft Word
- Microsoft EXCEL
- Basic Python
- Experience with Macs and PCs
- Customer Service
- Account updating
- Technical Troubleshooting
Activities
Member, Caldwell University Environment Club, Fall 2022, Present
Member, Caldwell University Accounting Club, Fall 2022, Present
Coursework
- Business communications
- Intro international business
- Leading & managing holistically
- Interm. accting I
- Introduction to data science
- Exploring women's studies
Timeline
Information Technology Help Desk Technician
Caldwell University
01.2024 - Current
Receptionist
Anjana Aadhunik Furniture Udyog
05.2020 - 08.2020
Data entry Operator
Rastriya Banijya Bank
05.2019 - 08.2019
Bachelor of Science - Double Major: Computer Science and Accounting
Caldwell University
High School Diploma -
Arniko Awasiya Secondary School
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