Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUMIT PUNIA

CUMMING,GEORGIA

Summary

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Sales Associate

HR EAGLE LLC
01.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Gas Station Attendant

A&L QUICK STOP
03.2021 - 11.2022
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.

Education

BACHELORS - SOCIAL SCIENCE

KALINGA UNIVERSITY
INDIA
02.2018

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Listening Skills

Multi-tasking strength

Excellent people skills

Reliable and punctual

Goal-Oriented

Relationship Building

Exceptional customer service

Outgoing Personality

Flexible Schedule

Languages

English
Professional Working
Hindi
Native or Bilingual

Timeline

Sales Associate

HR EAGLE LLC
01.2023 - Current

Gas Station Attendant

A&L QUICK STOP
03.2021 - 11.2022

BACHELORS - SOCIAL SCIENCE

KALINGA UNIVERSITY

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