Sumith Suku Marottikunnath
Groups Specialist - Inbound
Doha
Summary
Experienced travel and operations specialist with a proven track record in coordinating group travel, managing ticketing, and providing excellent client service. Skilled in itinerary planning, vendor negotiation, and handling ground operations, including cruise groups. Strong focus on smooth execution and accuracy in fast-paced environments. Adept at delivering exceptional service while ensuring seamless travel experiences for clients.
Overview
6
6
years of professional experience
4046
4046
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Groups Specialist
Tawfeeq Holidays
05.2025 - Current
- Handled inbound group travel inquiries and designed customized itineraries
- Booked hotels, restaurants, and coordinated with operations for transfers and activities
- Managed supplier communications and confirmed services
- Issued service vouchers and maintained accurate booking records
- Handled last-minute amendments and on-ground problem resolution
- Maintained regular agent communication and updated rate sheets and reports
- Collaborated closely with other department leaders to streamline cross-functional operations while minimizing redundancies.
Operations Coordinator
Tawfeeq Holidays
10.2024 - 04.2025
- Arranged vehicles, tickets, and services based on order summaries
- Coordinated with guides, managed payments, and issued exchange orders
- Prepared monthly financial reports and cruise ground operation summaries
- Oversaw cruise arrival logistics and ensured quality service delivery
- Managed invoicing and supplier relations, guiding team performance
Travel Consultant
Tawfeeq Travel
02.2022 - 10.2024
- Provided end to end ticketing support via Sabre, Galileo, and Amadeus
- Sold customized travel packages and promoted group departures
- Handled customer queries and escalations professionally
- Increased customer engagement through hotel visits and local promotions
Ticketing Executive
Travelport Holidays India Pvt. Ltd.
04.2019 - 10.2020
- Issued, reissued, and canceled tickets using Galileo
- Managed corporate microsites bookings and coordinated promotions
- Sold tour packages and supported website content development
- Responded to customer calls and maintained engagement through mailers
Education
Higher Secondary school Certificate -
Patuck Gala Junior College
Mumbai 04.2001 - 02.2015
Secondary School Certificate -
K.E.S High School
Bachelor of Commerce -
Patuck Gala College of Commerce And Management
Skills
- Travel group management
- Proficient in Sabre, Galileo, and Amadeus
- Cruise ship operational coordination
- Tailored travel itineraries
- Supplier relationship management
- Handling customer escalations
PROFESSIONAL QUALIFICATIONS
- IATA/UFTAA Consultant Course – Level II
International Air Transport Association, Canada — Dec 2019 - Diploma in Aviation & Tourism Management
IITC Global Careers — Sep 2019 | Distinction: 89% - Diploma in International Airlines & Travel Management
IITC Global Careers — Nov 2018 | Distinction: 85%
Certification
Galileo CRS Training, IITC Global Careers
Interests
Reading Books
Exploring new destinations
Aviation Trends
Space Science
Timeline
Groups Specialist
Tawfeeq Holidays
05.2025 - Current
Operations Coordinator
Tawfeeq Holidays
10.2024 - 04.2025
Travel Consultant
Tawfeeq Travel
02.2022 - 10.2024
Ticketing Executive
Travelport Holidays India Pvt. Ltd.
04.2019 - 10.2020
Galileo CRS Training, IITC Global Careers
10-2018
Amadeus CRS Training, IITC Global Careers
10-2018
Higher Secondary school Certificate -
Patuck Gala Junior College
04.2001 - 02.2015
Secondary School Certificate -
K.E.S High School
Bachelor of Commerce -
Patuck Gala College of Commerce And Management
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