Summary
Overview
Work History
Education
Skills
Timeline
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Summer Asensio

Las Vegas,NV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Sales and Inventory Partner

Kaleidoscope
01.2022 - Current
  • Responsible for cataloging current and upcoming inventory of high-end retail merchandise to send to buyers. Added several buyers in the last year and got more catalogues out in a timely manner.

Sales Associate

LG Gallery
01.2020 - 01.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced backroom organization by implementing efficient storage solutions and inventory management techniques.

Educator

Lululemon Athletica
03.2014 - 06.2019
  • Welcome customers into the store
  • Recommend products based on customers’ wants and needs
  • Explain the benefits of various products
  • Promote sales & offers
  • Key Leader - An essential part of the store leadership team and the educator and guest experience every day
  • Responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor
  • Inventory Manager - Oversee the inventory level and lead inventory and warehouse employees in record-tracking of new stocks delivered and shipped out.

Concierge/Night Audit Relief

The Cromwell
03.2014 - 06.2014
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.

Front Desk Agent, Guest Relations Trainer

The Grand Del Mar
08.2012 - 03.2014
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Front Desk Agent

The La Jolla Beach and Tennis Club
10.2010 - 08.2012

Education

General Education and Nursing pre-requisites -

San Diego Mesa College
San Diego, CA
01.2009

Graduated with honors -

Coronado High School
Las Vegas, NV
06.2005

Skills

  • 15 years of customer service experience
  • Excellent written and verbal communication skills, with an eye for detail
  • Extremely productive in a high volume, high stress, environment
  • Self-starter with a can-do attitude

Timeline

Sales and Inventory Partner

Kaleidoscope
01.2022 - Current

Sales Associate

LG Gallery
01.2020 - 01.2022

Educator

Lululemon Athletica
03.2014 - 06.2019

Concierge/Night Audit Relief

The Cromwell
03.2014 - 06.2014

Front Desk Agent, Guest Relations Trainer

The Grand Del Mar
08.2012 - 03.2014

Front Desk Agent

The La Jolla Beach and Tennis Club
10.2010 - 08.2012

General Education and Nursing pre-requisites -

San Diego Mesa College

Graduated with honors -

Coronado High School

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Summer Asensio