Summer Boone-Sautter
Summary
Dynamic professional with over four years of experience in retail and supervisory roles. Proven ability to train staff, manage inventory, and create efficient work schedules. Dedicated to fostering a positive environment while driving sales and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Biggby Coffee
Standale, MI
12.2022 - Current
- Designed and implemented promotional displays that increased product visibility and attracted customer attention.
- Ensured compliance with health and safety regulations in the store.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Analyzed customer feedback to identify operational improvements, enhancing overall customer satisfaction.
Childcare Provider
Various Families
Holland, Michigan
01.2020 - Current
- Supervised children during playtime and learning activities, ensuring safety and promoting social skills.
- Prepared nutritious meals and snacks for children based on dietary needs.
- Managed conflicts among children using effective problem-solving techniques.
- Maintained clean, safe, engaging environment for children to explore and learn.
- Provided emotional support to children, fostering trust and confidence in caregivers.
- Assisted with feeding infants and toddlers during meal times.
Supervisor
Nelis' Dutch Village
Holland, Michigan
04.2020 - 08.2023
- Supervised park operations and maintenance activities for optimal visitor experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured daily lunch break schedules for all scheduled employees, ensuring consistent operational coverage and compliance with labor regulations.
- Coordinated special events, enhancing guest experiences through themed activities and attractions.
- Resolved guest inquiries and complaints promptly, fostering positive relationships with visitors.
Education
High School Diploma -
Zeeland East Highschool
Zeeland, MI05-2024
Some College (No Degree) - Nursing And Behavioral Neuroscience
Grand Valley State University
Allendale, MI04-2026
Skills
- Inventory management
- POS systems
- Shift scheduling
- Team leadership
- Staff management
- Employee supervision
- Time management
- Problem-solving
- Customer service
- Outstanding communication skills
- Reliable
Certification
- ServSafe Managers Food Safety Certification
- Biggby Coffee Manager Certification
- Biggby Coffee Percolator Certification
Timeline
Store Manager
Biggby Coffee
12.2022 - Current
Supervisor
Nelis' Dutch Village
04.2020 - 08.2023
Childcare Provider
Various Families
01.2020 - Current
High School Diploma -
Zeeland East Highschool
Some College (No Degree) - Nursing And Behavioral Neuroscience
Grand Valley State University