Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Summer Bouya

Louisville,KY

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional communicative skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dine Company
Louisville, KY
12.2023 - 06.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Walmart
Louisville, KY
07.2022 - 12.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier/Expeditor

Taco Luchador
Louisville, KY
07.2021 - 01.2022
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Assisted in maintaining a clean and organized work area throughout each shift.

Cashier/Customer Service

HomeGoods /TJ Maxx Companies
Louisville, KY
04.2021 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Team Member

Five Guys
Louisville, KY
06.2020 - 11.2020
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

High School Diploma -

Ballard High School
Louisville, KY
05-2021

Skills

  • Customer service
  • Communications
  • Safety Procedures
  • Data Entry
  • Data Collection
  • Paperwork Processing
  • Customer consulting
  • Critical Thinking

References

References available upon request.

Timeline

Customer Service Representative

Dine Company
12.2023 - 06.2024

Customer Service Representative

Walmart
07.2022 - 12.2023

Cashier/Expeditor

Taco Luchador
07.2021 - 01.2022

Cashier/Customer Service

HomeGoods /TJ Maxx Companies
04.2021 - 06.2021

Team Member

Five Guys
06.2020 - 11.2020

High School Diploma -

Ballard High School

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Summer Bouya