Summer Brown
Vail,AZ
Summary
Dynamic customer service professional with extensive experience, excelling in problem resolution and client relations. Proven ability to enhance workflow efficiency through data entry and critical thinking. Skilled in Microsoft Office Suite, consistently delivering exceptional service and maintaining high standards of accuracy in all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T Call Center
Remote
02.2022 - 01.2026
- Provide excellent customer service to AT&T customers, responding to inquiries and resolving issues in a timely manner.
- Utilize problem-solving skills to identify solutions for customer needs.
- Maintain up-to-date knowledge of products and services offered by AT&T.
- Accurately enter customer information into the system, including billing address, contact information, and account details.
- Assist customers with product selection, installation, activation, and troubleshooting.
- Process payments, refunds, credits, and other transactions as needed.
- Remain current on all company policies and procedures.
Data Entry Clerk
Benchmark@Stat
Remote
03.2019 - 01.2022
- Managed high-volume data entry tasks with accuracy and attention to detail.
- Streamlined data verification processes, enhancing overall workflow efficiency.
- Implemented quality control measures to ensure data integrity across multiple systems.
- Trained new team members on data entry protocols and best practices.
- Monitored system performance and recommended improvements to enhance operational effectiveness.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Medical Billing Reimbursement Specialist
Benchmark@Stat
Bessemer, AL
05.2016 - 03.2019
- Process and verify reimbursement claims for accuracy, completeness, and compliance with payer and regulatory standards.
- Review and resolve claim discrepancies, including incorrect payments, denials, or underpayments, and take corrective action.
- Apply correct transaction codes to accounts to ensure proper claim adjudication and reimbursement flow.
- Monitor and follow up on outstanding claims to ensure timely resolution and payment collection.
- Collaborate with revenue cycle teams and payers to investigate claim denials and appeal decisions when necessary.
- Research and interpret payer policies to ensure adherence to reimbursement requirements and claim submission rules.
- Maintain accurate documentation of all account actions in appropriate systems, following department protocols.
- Identify process improvement opportunities to enhance efficiency and streamline reimbursement workflows.
- Maintain strict confidentiality of patient and financial information, complying with HIPAA and corporate policies.
Education
High School Diploma -
Hueytown High School
Hueytown, ALAssociate of Science - Medical Technology
Barton Community College
Kansas City, KS05.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Client relations
- Scheduling
- Administrative support
- Microsoft Office Suite
- Software CRM system proficiency
Certification
- Active Secret security clearance
- Funds Manager
- First aid and CPR
- Microsoft 365
Timeline
Customer Service Representative
AT&T Call Center
02.2022 - 01.2026
Data Entry Clerk
Benchmark@Stat
03.2019 - 01.2022
Medical Billing Reimbursement Specialist
Benchmark@Stat
05.2016 - 03.2019
High School Diploma -
Hueytown High School
Associate of Science - Medical Technology
Barton Community College