Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Charles

Hollywood,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Juice Mafia LLC
Hallandale , Florida
01.2019 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.

Server Manager

Screaming Carrots
Hallandale, Florida
03.2017 - 01.2019
  • Managed server deployments and configurations, including hardware and software upgrades.
  • Monitored system performance to ensure optimal operation of servers.
  • Developed policies, procedures, and standards for server management and maintenance.
  • Provided technical assistance to internal staff members related to server usage and operations.

Cashier Team Lead

Burger King
Sunny Isles Beach , FL
06.2016 - 04.2017
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.

Education

High School Diploma -

Alonzo And Tracy Mourning High School
Miami, FL
06-2018

Skills

  • Service Delivery Optimization
  • Report Preparation
  • One Call Resolution
  • Call Monitoring
  • Conflict resolution techniques
  • Sales expertise
  • Relationship Building
  • Multitasking and Organizing

Timeline

Customer Service Manager

Juice Mafia LLC
01.2019 - Current

Server Manager

Screaming Carrots
03.2017 - 01.2019

Cashier Team Lead

Burger King
06.2016 - 04.2017

High School Diploma -

Alonzo And Tracy Mourning High School
Summer Charles